Trade and Commercial Sales Admin

2 weeks ago

remote, Philippines Life Interiors Full time

Join one of Australia’s Fastest Growing Modern Furniture Brands At Life Interiors, we’re passionate about making great design accessible to all. As one Australia’s most rapidly expanding homeware and furniture brand, we’re committed to delivering exceptional experiences for both our customers and our team. The Role: We are seeking a highly organised and proactive Sales Admin Support Officer to join our Trade & Commercial team. This role is pivotal in supporting our sales function, ensuring seamless communication between clients, the sales team, and internal departments. You will assist in handling client queries, and provide accurate updates to maintain Life Interiors’ high standards of service and professionalism. What you'll be doing: 1. Client Communication: Respond to client queries promptly and professionally via email, phone, and our CRM systems (NetSuite ERP and Kustomer), ensuring clear, accurate, and timely information. 2. Sales Support: Work closely with the Trade & Commercial team to support end-to-end project delivery, from initial enquiry through to order completion. 3. Post-Sale Updates: Provide clients with regular updates on product availability, lead times, and delivery schedules, ensuring all communication aligns with Life Interiors’ standards. 4. Follow-Ups: Assist the team in following up on quotes, proposals, and enquiries to help convert opportunities into sales. 5. Interdepartmental Liaison: Collaborate with Customer Service, Sales, and Warehouse teams to ensure smooth order processing and problem resolution. 6. Reporting & Feedback: Provide regular updates to the Trade & Commercial Manager, including client feedback and operational insights. 7. Process Improvement: Identify opportunities to enhance workflows and improve client satisfaction. What we are looking for: 2+ years of sales experience in the furniture industry Committed to creating exceptional customer experiences Able to add to build upon on our customer-centric team culture Positive attitude & solutions focused Self-motivated & results driven with great initiative Highly organised and pay attention to detail Computer savvy Great English written communication skills Thrive in what can at times be a stressful environment Have a continuous improvement mindset Friendly and out-going personality What We Offer: Salary offered: TBD depending on experience 13th month performance based bonus paid in December Annual performance and salary review every June HMO with an additional dependent 10 days Vacation leave 5 days Sick leave 3 days additional PTO (Christmas day, New Year’s day, & Good Friday) Full-time day shift (9:00 am to 6:00 pm - Australian Eastern Daylight Time (AEDT) Permanent work from home set-up

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