Bilingual Italian IT Service Desk Agent
4 weeks ago
To provide 1st line technical support, answering support queries via phone and email, or other communication solutions (e.g., Chat, self-service Portal)
Provide high-level professional IT services in an efficient manner
Maintain a quality business relationship with all customers
Make effective use of procedural, informational, and technical documentation
Share knowledge with other team members as appropriate.
To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user tickets or problems and be proactive when dealing with user issues
To log all calls in the ticket logging system
Respond to enquiries from clients and help them resolve their hardware or software problems
Continuously monitor incoming customer contacts including those made by any of the media available to customers
Continuously monitor outstanding calls or tickets and ensure that provision is made in case of your absence
Support users in the use of computer equipment by providing necessary training and advice
To allocate more complex calls to the relevant IT Support team member
Ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by customers
Identify any service-related issues and escalate them to the Team Leader
To aid with ad hoc tasks from the Team Leader or SDM that will help fulfill service delivery
Requirements
Skills / Attributes Required
Technical:
Knowledge and experience in using ticket logging systems
Good understanding and troubleshooting skills of PC hardware and software, set-up, and configuration.
Incident management and request management background
IT support service management experience in a multinational corporate environment
Strong knowledge of Microsoft-based operating systems and peripherals - such as desktop and network printers/copiers.
Knowledge and experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)
Knowledge and experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint – at least to version of Office
Knowledge and experience using and providing support with the following technology:
Active Directory
Office 365, Google Suite
Service Now, Remedyforce
Behavioral:
Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
Fluent English
Excellent customer service skills
Good personal organizational skills
Good attention to detail
Ability to empathize with customers
Ability to effectively gauge the urgency of incident/request
Ability to build effective working relationships at all levels
Excellent problem-solving skills
Ability to apply creativity to resolving incidents/requests
Willing to work on shifting schedule and render overtime when necessary
Qualifications (Education and Experience):
More than 2 years of IT Service Desk experience
Vocational qualification (MCP or equivalent)
University level education
Languages
The tasks and responsibilities described here shall be provided in English and Italian
Multilingual Service Desk Team Agents, Seniors, and Team Leaders will have to speak at least one other language next to English from the following list: Italian
Benefits
We also reward of our staff with great benefits including:
Competitive compensation packages
HMO/Medical and dental coverage
Life insurance
Non-taxable allowances
Night differential
And much much more
-
IT Service Desk Agent
4 weeks ago
Taguig City, Philippines Ayuda Business Management solution Inc Full timeJob Summary To provide first-line service desk support to external customers, assisting them with hardware and software issues via phone, email, chat, or other communication solutions. The IT Service Desk Agent is responsible for the day-to-day provisioning of the Services. This includes ensuring that a continually high level of service is provided to the...
-
IT Service Desk Agent
3 weeks ago
Taguig City, Philippines Ayuda Business Management solution Inc Full timeJob Summary To provide first-line service desk support to external customers, assisting them with hardware and software issues via phone, email, chat, or other communication solutions. The IT Service Desk Agent is responsible for the day-to-day provisioning of the Services. This includes ensuring that a continually high level of service is provided to the...
-
IT Service Desk Agent
4 weeks ago
Taguig, Philippines Ayuda Business Management solution Inc Full timeJob SummaryTo provide first-line service desk support to external customers, assisting them with hardware and software issues via phone, email, chat, or other communication solutions.The IT Service Desk Agent is responsible for the day-to-day provisioning of the Services. This includes ensuring that a continually high level of service is provided to the...
-
Thai Bilingual IT
4 weeks ago
Taguig, Philippines Tasq Staffing Solutions Full timeJob opportunity for Thai Bilingual IT Service Desk Analyst | Taguig, OnsiteStart date: January 6, 2025Basic Qualifications:- Can speak in Thai English language- 1-year technical support experience (can be TSR experience)
-
Thai Bilingual IT
4 weeks ago
Taguig City, Philippines Tasq Staffing Solutions Full timeJob opportunity for Thai Bilingual IT Service Desk Analyst | Taguig, Onsite Start date: January 6, 2025 Basic Qualifications: - Can speak in Thai English language - 1-year technical support experience (can be TSR experience)
-
Thai Bilingual IT
4 weeks ago
Taguig City, Philippines Tasq Staffing Solutions Full timeJob opportunity for Thai Bilingual IT Service Desk Analyst | Taguig, Onsite Start date: January 6, 2025 Basic Qualifications: - Can speak in Thai English language - 1-year technical support experience (can be TSR experience)
-
Bilingual Polish Speaker
4 weeks ago
Taguig, Philippines Ayuda Business Management solution Inc Full timeJob Description:• Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (Polish) and vice versa• May require interpretation service during conferences or meetings with counterparts, clients, and vendors.• Initiate and implement Quality Assurance and process improvement...
-
Bilingual Polish Speaker
4 weeks ago
Taguig, Philippines Ayuda Business Management solution Inc Full timeJob Description: • Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (Polish) and vice versa • May require interpretation service during conferences or meetings with counterparts, clients, and vendors. • Initiate and implement Quality Assurance and process improvement...
-
Bilingual Polish Speaker
4 weeks ago
Taguig, Philippines Ayuda Business Management solution Inc Full timeJob Description: • Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (Polish) and vice versa • May require interpretation service during conferences or meetings with counterparts, clients, and vendors. • Initiate and implement Quality Assurance and process improvement...
-
Technical Help Expert
5 days ago
Taguig, National Capital Region, Philippines Nezda Global Full timeRequirements and QualificationsTo be successful in this role, you must have fluency in Italian and English.A graduate degree from any course is also required.Previous experience in service desk support using Italian language and in BPO setup is essential.Knowledge in Microsoft 365 administration and troubleshooting is an advantage.Our ideal candidate is...
-
Multilingual Customer Service Agent
17 hours ago
Taguig, National Capital Region, Philippines BPO-services Full timeWe seek highly motivated and experienced Spanish bilinguals to join our team as multilingual customer service agents. The successful candidates will possess excellent written and verbal communication skills in both languages, a strong understanding of business concepts, and the ability to work effectively in a fast-paced environment.In this role, you will...
-
Service Desk
2 weeks ago
Taguig, Philippines Metacom BPO Full timeMetacom Solutions is urgently hiring a Service Desk SpecialistKey Requirements:- Completed at least 1 year of college or a graduate of any field.- Minimum of 36 months of Service Desk- Strong tech support background with computer troubleshooting skills.- Proficiency in ticket analysis and identifying issue trends.- Excellent interpersonal, communication, and...
-
Service Desk
2 weeks ago
Taguig, Philippines Metacom BPO Full timeMetacom Solutions is urgently hiring a Service Desk Specialist Key Requirements: - Completed at least 1 year of college or a graduate of any field. - Minimum of 36 months of Service Desk - Strong tech support background with computer troubleshooting skills. - Proficiency in ticket analysis and identifying issue trends. - Excellent interpersonal,...
-
IT Service Desk
10 hours ago
Taguig, Philippines Nityo Infotech Services Philippines Full timeURGENT HIRING!!! IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - Location: BGC, Taguig (Hybrid, 12 days onsite per month) -Schedule: Shifting / Night Shift -Salary: 25,000 gross -Start Date: March 17, 2025 QUALIFICATIONS: -Open for Undergrads, Vocational, Diploma, or Bachelor's Degree -6 months to 1 year experience in Service Desk or TSR -Must have...
-
Service Desk
2 weeks ago
Taguig, Philippines Metacom BPO Full timeMetacom Solutions is urgently hiring a Service Desk Specialist Key Requirements: - Completed at least 1 year of college or a graduate of any field. - Minimum of 36 months of Service Desk - Strong tech support background with computer troubleshooting skills. - Proficiency in ticket analysis and identifying issue trends. - Excellent interpersonal,...
-
IT Service Desk
4 weeks ago
Taguig, Philippines Nityo Infotech Full timeURGENT HIRING!!!NITYO INFOTECH IS LOOKING FOR IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDEDSalary: Up to 30,000 PHP GrossLocation: BGC, Taguig (Hybrid)Schedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: July 29, 2024Open House Interview: July 09-16, 2024Other Benefits:HMO and Group Insurance after 1...
-
Bilingual Engineer Position
6 days ago
Taguig, National Capital Region, Philippines Schneider Electric Gruppe Full timeJob Description:We are seeking a skilled Bilingual Technical Support Engineer to join our team at Schneider Electric Gruppe. The successful candidate will be responsible for handling customer inquiries, resolving technical issues, and providing exceptional customer service.The ideal candidate will possess strong problem-solving skills, excellent...
-
Service Desk Director
7 days ago
Taguig, National Capital Region, Philippines Willis Towers Watson Full timeJob OverviewThe Role of the Service Desk Manager at Willis Towers Watson is pivotal in managing a skilled team responsible for the first line support of all technical products managed by the company. This includes setting goals, developing processes, and leading the Service Desk team.
-
IT Service Desk Lead
5 days ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeWe are looking for an experienced IT Service Desk Lead to join our team at Gratitude Philippines. The successful candidate will be responsible for leading the IT service desk operations, ensuring that all incidents and requests are resolved in a timely and efficient manner.The role involves working closely with the operations teams to ensure that all...
-
IT Service Desk Professional
1 day ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is seeking a skilled IT Service Desk/Technical Support Representative to join our team. This role requires a professional with excellent communication skills and relevant experience in a BPO environment, preferably with a service desk/telco/network background.Responsibilities:Provide technical support to clients through...