Director Operations- Philippines

5 days ago

General Trias, Philippines TaskUs Full time

Overview

What does a Director of Operations really do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role We make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top notch.

Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these programs.

Responsibilities
  • Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
  • Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.
  • Maintain an open line of communication between staff and senior management.
  • Manage and staff the operations assigned.
  • Be responsible for all aspects of operations including monitoring staffing, providing temporary coverage and training; provision of excellent clientele service, problem resolution, and related activities.
  • Develop individual and team goals and implement plans to carry out objectives.
  • Guide the Operations Managers in meeting all team and individual goals.
  • Ensure compliance with all established policies and procedures.
  • Assist the Senior Director of Operations / Vice President of Operations in crafting operations procedures.
Qualifications
  • At least 3 years of experience in the related field, preferably director or VP level specializing in BPO Operations and Management or equivalent.
  • Capable of building and maintaining client relationships required for this role.
  • Managed at least 1,000 FTEs and has strong computer skills especially in using Google Suite applications.
  • Proven track record of meeting and delivering targets.
  • Excellent communication skills, both verbal and written.
  • Ability to build productive business relationships with clients; strong organizational, analytical, and managerial skills, with a professional, courteous, and resilient attitude.
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing, Technology, FinTech, and HealthTech. As of June 2023, TaskUs had a worldwide headcount of approximately 47,000 people across 27 locations in 13 countries, including the United States, the Philippines, and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.

Equal Opportunity and Accommodations

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

Please note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

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