Director - Consulting Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Director - Consulting Product Management Mastercard Services provides insights, consulting, risk management, marketing, and analytics to financial institutions and merchants worldwide. With its unique category expertise, deep understanding of customer needs and successful track record in addressing complex challenges throughout the payments lifecycle, Mastercard Services addresses the challenges and opportunities of its clients, enhances Mastercard's strategic and tactical performance and establishes Mastercard's global thought-leadership pre-eminence.

This role is part of the Global Consulting Product Management Group (within the Business & Marketing Insights group in Services) which covers a wide range of Consulting products offered by Mastercard Services and is organized along the following product lines: Card Payments, Acquiring and Acceptance Solutions, Payment Performance Optimization, Payment Operations, Credit Risk Management, Commercial and New Payment Flows, AI, Innovation and Transformation and Deploy. The team is responsible for driving development and commercialization of highly configured consulting solutions to grow our P&L and drive efficiency in business development and project delivery.

Within this team, the Director – Consulting Product Management will have a Global remit and be responsible for Product Management of the consulting solution set related to the vertical competency of “Franchise, Operations & Compliance”. This includes Target Operating Model Design, Bin Sponsorship and Licensing, Compliance to network rules, Portfolio performance, market entry for FI’s, understanding of new standards and regulations in payments space and any other new solution set to be developed in partnership with our Franchise, Risk and Compliance business unit within Mastercard.

Specific responsibilities include:

• Drive P&L growth for Franchise, Operations & Compliance consulting product suite and work with BD and Regional Product teams to pro-actively meet revenue targets
• Develop solutions in partnership with our Franchise, Global Risk and Compliance team
• Understand the latest trends in the market when it comes to compliance, network rules, regulatory standards etc.
• Determining and driving forward the product innovation agenda and product road map; identifying opportunities for new configured solutions in line with market and customer needs
• Developing product sales materials and managing other sales enablement activities to drive sales through the Services global sales teams.
• Driving Knowledge Management activities across the product suite, ensuring a robust Knowledge Management process and maintaining a broad content repository to support sales conversations and successful delivery efforts
• Development of thought leadership/points of view documents to help establish both internal and external narratives across the product suite and in collaboration with other product areas.

Role

• Accountability and end-to-end responsibility for delivering top and bottom-line product profitability globally
• Ability to effectively build and prioritize the consulting solution/product roadmap with commercially-oriented go-to-market planning and in close collaboration with peers and product leads
• Innovative to continue evolving our product suite and drive future success by focusing on identifying and developing solutions that are scalable and drive recurring business for Mastercard Services
• Interface with Mastercard units across the organization to represent the current product suite and collaborate on building new ones.
• Provide expert sales support and ensure close partnership with the Sales team
• Ability to be a client-facing expert sales resource
• Development of Thought Leadership and other product content including
  o Authoring commercial whitepapers
  o Curating Webinars
  o Creating a library of relevant case studies
  o Developing sales materials

All About You

• Possess a passion for the consulting space and an appreciation of the role it plays within Mastercard Services
• Knowledge of our payments business and understanding of risk management, compliance, operations etc.
• Have a strong understanding of consulting solutions and the benefits they bring to our customers
• Excellent communication skills (both written and verbal) with the ability and confidence to communicate with a wide variety of audiences
• Results driven, solution and customer focused, with strong business acumen and sense of urgency
• Demonstrated ability to take accountability and drive to desired results with passion, ambition, and aptitude
• Demonstrated strong self-awareness, open to different approaches and ideas.
• Self-motivated, thrives in the ambiguity that comes with a lean and agile team at the forefront of an evolving space
• Ability to work flexibly and across different time-zones to meet the needs of a Global role
• MBA or other advanced degree in strategy, marketing, communications, innovation, entrepreneurship, or other related fields is a plus

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.