Customer Success Manager

Customer Retention Specialist – Makati City, Philippines

Company: AXA Philippines Life and General Insurance

Job Type: Full-time • Regular • Day Job

Location: Makati City, PH

Job Description: The role will be responsible for initiating outbound calls to customers requesting full/partial withdrawals, attending to queries during outbound calls, providing alternative solutions to avoid policy surrender, assisting policy owners with after-sales requests if necessary, and informing clients on TAT, processes, compliance documents, and pending requirements.

Qualifications:

• College graduate
• Any 4-year course; preferably a Business Degree
• Minimum 2 years of experience in Life Insurance, Customer Service, Financial or related field
• Experience using multiple/non-traditional channels in customer servicing (outbound calls, chat, etc.)
• Passionate about customer focus
• Excellent interpersonal and negotiating skills; effective communicator
• Preferably knowledgeable in Life Insurance and VUL products and processes

About AXA Philippines: A global leader in insurance and investments, AXA serves 103 million lives in 64 countries. In the Philippines, AXA partners with Metrobank. AXA Philippines is a joint venture between AXA Group and Metrobank Group.

• Reflection: This section appears multiple times in the source; kept here for context where relevant.

Customer Retention Manager – Taguig / BGC, National Capital Region

Company: Y HRXT Consulting

Job Description: Lead initiatives within the organization’s consumer-facing loyalty program to enhance customer engagement, increase repeat business, and support sales growth. Develop and scale loyalty programs with strong understanding of consumer behavior and data-driven insights.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or related
• Minimum 3 years in program or project management
• Strong analytical capabilities; CRM/tools familiarity
• Excellent communication and leadership skills

Responsibilities:

• Oversee loyalty system operations, reward tracking, customer segmentation, and personalized incentives
• Manage loyalty program website UI/UX and daily operations
• Collaborate with partners to expand program offerings; collect customer feedback to improve the program
• Monitor industry trends and drive program innovation
• Prepare reports via CRM tools (e.g., HubSpot)

Job Type: Full-time • Pay: From Php70,000 per month

Customer Retention Specialist – Taguig / Onsite

Company: AUMTREND PH INC

Job Description: Customer Engagement, Problem Solving, Data Analysis, Strategy Development, and Clear Communication to reduce churn and improve retention. Include escalations handling and collaboration with cross-functional teams.

Qualifications:

• 2–3+ years of BPO experience (Retention or Escalations preferred)
• Excellent communication and interpersonal skills
• CRM proficiency
• Willing to work onsite on night/shifting schedule in BGC, Taguig

Salary: Up to Php40,000 per month; Benefits include health insurance

What we offer (iOPEX Technologies Philippines Inc.):

• Uncapped monthly commission up to 50,000 PHP
• Health and wellness benefits
• Career development opportunities
• Flexible work arrangements
• Team-building activities

Customer Retention Supervisor – Makati City

Company: AXA Philippines

Job Description: Lead and develop a team of customer retention specialists (CRSs) to drive customer advocacy while meeting productivity and service levels. Be available, reliable, and attentive to CRSs and customers. Integrate best practices and supervise CRS support and development.

Responsibilities include:

• Role modeling AXA values
• Customer advocacy, escalation handling, and process improvements
• Employee development, engagement, and productivity improvements
• Relationship building with Management Team and internal partners
• Coaching, performance reviews, and training
• KPIs and root-cause analysis

Qualifications:

• College graduate; any 4-year degree (Business preferred)
• Minimum 4 years of experience in Life Insurance, Customer Service, or related field
• Experience with multiple channels in customer servicing
• Strong leadership and interpersonal skills
• Knowledge of Life Insurance and VUL products and processes

Company background: AXA Philippines is a regional leader in insurance and investments; partnerships with Metrobank; extensive network and experienced professionals.

Account Management Specialist – Makati City

Company: 650 Homes

Overview: Manage end-to-end buyer journey (reservation, documentation, loan processing, turnover, title transfer). Lead in escalations, coordinate with banks/government agencies, and pursue process improvements. Strong mortgage loan processing and customer service background preferred.

Qualifications:

• 4-year degree
• 5+ years in customer service with mortgage loan processing
• Experience supervising and training teams
• Real estate/banking experience (loan financing, PAG-IBIG)
• Strong communication skills
• Knowledge of title transfer, docketing, and TIN verification
• Willing to work on-site and weekends/holidays

Responsibilities:

• Manage escalated transactions; assist team
• Evaluate buyer financials for loan eligibility
• Orient buyers; handle inquiries; ensure complete documentation
• Coordinate with banks and PAG-IBIG on financing
• Prepare contracts and turnover-related documents
• Monitor payments; schedule turnover
• Assist in title transfer; support onboarding

Location: Makati City (Main) and Tanza, Cavite (Site)

Salary: Php 20,000–30,000

Account Management Specialist – Mandaluyong

Company: Asticom Technology Inc

Job Description: Manage medium to large enterprise accounts; ensure subscriptions, renewals, upsells, upgrades, downgrades; nurture identities; coordinate with Sales, Marketing, and Channel teams; work with product/operations/support/finance/legal to deliver value.

Qualifications:

• Bachelor’s in Marketing/Business/IT or related
• 1–3 years in sales/account management

Skills:

• Strong communication; relationship-building; upsell/cross-sell; problem-solving
• CRM proficiency; data-driven; cross-functional collaboration
• Ability to handle multiple accounts and deadlines

Location: Mandaluyong, NCR

Locations presence: Makati, Taguig, Mandaluyong, Cavite