Workforce Management/Real Time Analyst
4 weeks ago
Qualifications Graduate of Accounting, Finance, Business Administration, Office Management, or any relevant degree At least 3 years of experience as Real-Time Analyst, Workforce Analyst, or any relevant role Must be proficient inMicrosoft Excel and otherOffice 365 Applications (Outlook, Teams, Word, PowerPoint, etc) Strong organizational and planning skills Excellent time management skills Ability to multitask and prioritize work Strong attention to detail and problem-solving skills Excellent written and verbal communication skills Comfortable working both individually and as part of a team Self-starter and willing to take initiative Must be willing to work in a hybrid arrangement and in a night shift schedule Responsibilities Assist in planning, coordinating, and executing operational activities across the service line. Monitor and analyze performance metrics to identify areas for improvement. Support the implementation of process improvements and standard operating procedures. Collaborate with the Operations Manager to ensure timely and accurate reporting. Maintain documentation and records related to operational workflows. Provide administrative and logistical support for projects and initiatives. Participate in meetings and contribute to strategic planning discussions. Special projects and additional responsibilities as assigned #J-18808-Ljbffr
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Workforce Real Time Analyst
17 hours ago
Pasig, National Capital Region, Philippines InteLogix Full time ₱720,000 - ₱960,000 per yearDialer Management Analyst, Workforce Management - Position TitleDialer Campaign Management:Design, configure, launch, and manage outbound dialer campaigns (e.g., Predictive, Power, Preview, Progressive) to align with business objectives and client requirements.Monitor dialer performance in real-time, including dial ratios, connect rates, answer rates, agent...
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Real Time Analyst
4 weeks ago
Pasig, Philippines Transcom Full timeOverview Transcom Pasig, National Capital Region, Philippines Join to apply for the Real Time Analyst role at Transcom. Hiring for Workforce and Business Intelligence & Reporting professionals. Be the next Real Time Analyst for our Transcom Pasig site. Responsibilities As a Workforce Management Real Time Analyst, manage all call center traffic to ensure...
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Real Time Analyst
2 weeks ago
Pasig, Philippines The Results Companies Full timeReal Time Analyst The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration, and client key performance indicators. The analyst must take actions to ensure the enterprise achieves its client and internal bill-to-pay goals. In this role, you will: Manage multiple call queues in real time. Monitor staffing levels at...
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Sr. Workforce Manager
2 weeks ago
Pasig, Philippines Support Services Group Full timeResponsibilities Lead the development of long-term and short-term staffing strategies based on forecasted call volumes, operational trends, and business requirements. Develop accurate forecasts for call volumes, service levels, and operational activities. Ensure the right staffing levels are maintained to meet performance targets across multiple business...
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Sr. Workforce Manager
2 weeks ago
Pasig, National Capital Region, Philippines Support Services Group Full time ₱2,000,000 - ₱2,500,000 per yearLead the development of long-term and short-term staffing strategies based on forecasted call volumes, operational trends, and business requirements.Develop accurate forecasts for call volumes, service levels, and operational activities. Ensure the right staffing levels are maintained to meet performance targets across multiple business units.Oversee...
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Workforce Supervisor
3 days ago
Pasig, National Capital Region, Philippines Intelegencia Full time ₱840,000 per yearAs a Workforce Supervisor, you will be responsible for overseeing the day-to-day workforce operations, ensuring that staffing levels align with business needs and service level targets. You will lead a team of schedulers and real-time analysts, ensuring accurate forecasting, schedule adherence, and intraday performance management. This role requires strong...
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WFM Real Time Analyst I
3 weeks ago
Pasig, Philippines TASQ Staffing Solutions Full timeWork Arrangement: Onsite (Rockwell Ortigas)Skilled Workforce Management (WFM) Real-Time Analyst to act as an extension of our client, supporting vendor operations and Business Process Outsourcing (BPO) partners. The successful candidate will monitor, analyze, and optimize real-time performance across multiple contact center sites to ensure service level...
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WFM Real Time Analyst I
3 weeks ago
Pasig, Philippines TASQ Staffing Solutions Full timeWork Arrangement: Onsite (Rockwell Ortigas) Skilled Workforce Management (WFM) Real-Time Analyst to act as an extension of our client, supporting vendor operations and Business Process Outsourcing (BPO) partners. The successful candidate will monitor, analyze, and optimize real-time performance across multiple contact center sites to ensure service level...
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Director of Workforce Management
2 weeks ago
Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱2,500,000 - ₱5,000,000 per yearWe're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAt Acquire Intelligence, our mission is to help business work smarter.We bring together the best people, efficient...
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Director of Workforce Management
6 days ago
Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱1,200,000 - ₱3,600,000 per yearWe're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAt Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient...
