Virtual Training

Overview Virtual Training & Success Lead (eCommerce) Ready to turn eCommerce talent into high-performing experts? Join our rapidly scaling eCommerce ecosystem leader and take the reins of our entire digital learning experience. This isn’t just a training role; you are the Chief Success Architect for our remote teams, ensuring every agent is equipped not just to meet, but to conquer the fast-paced world of digital commerce. If you thrive on coaching, love designing learning content, and have a passion for all things eCommerce (Shopify, SEO, Email Marketing), this is your next stage. Your Mission: Elevate Our eCommerce Talent As our Virtual Training & Success Lead, you will be the driving force behind agent proficiency and career progression. Your primary focus will be designing and delivering a world-class virtual curriculum that transforms new hires into high-value eCommerce specialists and keeps our seasoned veterans ahead of the curve. Responsibilities Design Learning Journeys: Architect comprehensive training programs—from onboarding to advanced specialization modules—focused on core eCommerce pillars (e.g., SEO, Email Marketing, Data Analytics, Shopify, Klaviyo). Facilitate Dynamic Sessions: Lead engaging, interactive virtual training and coaching sessions via platforms like Zoom, leveraging screen sharing and collaboration tools to ensure maximum knowledge transfer. Spearhead Onboarding: Manage the Onboarding Week, evaluating new agent readiness and potential, setting them up for immediate success and long-term career growth. Coach & Mentor: Conduct one-on-one and group coaching sessions focused on real-world problem-solving and diving deep into advanced digital specializations. Drive Upskilling: Develop and implement continuous learning initiatives to keep the team fluent in the newest eCommerce trends, tools, and best practices. Collaborate on Performance: Partner with Team Leads to identify skill gaps through performance evaluations and co-create personalized development and career advancement plans. Innovate Content: Continuously create, update, and refine all training materials, utilizing platforms like Trainual, Loom, and Canva for high-quality, engaging content. What You Bring To The Role Experience: A minimum of 1-2 years of proven success in a dedicated virtual training, talent development, or coaching role. eCommerce Fluency: Strong, practical understanding and experience in at least two key eCommerce areas: SEO, Email Marketing, eCommerce Website Management (Shopify, specifically), or Data Analytics. Tech Stack Proficiency: Expertise with Shopify and Klaviyo is a must-have. Familiarity with reporting tools, Canva, Trainual, and Loom is a significant plus. Virtual Presence: Exceptional ability to command a virtual room, making complex technical topics engaging, clear, and actionable. Mindset: A natural coach, highly organized planner, self-starter, and high-energy professional committed to fostering a culture of continuous improvement. Perks Of Being Fully Remote Permanent Remote Work: Enjoy the flexibility to work from anywhere with a competitive salary and guaranteed annual reviews. Comprehensive Benefits: Generous PTO, Health Insurance + Dental Coverage, and a Monthly Health Stipend option. Performance & Growth: Opportunity for performance bonuses based on key KPIs and clear, defined career pathways within a hyper-growth organization. Ready to accelerate your career while accelerating the growth of others? Apply today and let’s empower the future of eCommerce #J-18808-Ljbffr