Channel Solutions Engineer

Candidate must reside in MST or PST Overview Say hello to opportunities. It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We’re currently looking for: a Channel Solutions Engineer. The RingCentral Channel Solutions Engineer is a technical pre-sales specialist, responsible for partnering with Partner (Channel) Managers and their aligned Channel Partners. Responsibilities A Channel SE should have in-depth knowledge on the entire RingCentral Ecosystem, including RingCentral RingEX (formerly RingCentral MVP), RingCentral RingCX, RingCentral Contact Center and the overall technical architecture of RingCentral’s solutions. Equivalent knowledge with other vendors within the UCaaS and CCaaS space can be taken into consideration as well. Primary responsibilities include general Partner enablement and training, remote and onsite product demonstrations, prospect network readiness, and solution validation via Proof of Concepts (POC) for sales opportunities. Additional responsibilities include, but are not limited to: monitoring and supporting SE collaborative teams, managing customer feature requests and documentation for product teams, lab testing, continued education on the platform and underlying technologies, and support industry-related trade shows and events. Additional responsibilities may include working alongside RingCentral’s Channel Partners in acquiring new business with prospective customers. Previous experience in working with prospective customers (whether via a Sales or SE role) is highly desirable. Qualifications Desired Qualifications: 5-7 years of experience serving in the capacity of a Technical Sales Engineer in a SaaS environment, or equivalent, relevant experience Proven ability to provide technical leadership to the Channel account team and engineers Must be able to coordinate across various groups and functional teams Ability to apply solutions, technology and products to a business opportunity. Willingness to travel regularly throughout assigned region Knowledge and demonstrated operating experience in one or more of the following areas: Voice, Contact Center, Video, Mobile Communications Knowledge of VoIP and data networking protocols Understanding of customer communications requirements for enterprise business markets Competitive knowledge including solution, technology and product offerings Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues Some understanding of software development technologies is desirable Some experience with project management and resource tracking Demonstrated ability to implement, drive and track projects What we offer Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program RingCentral’s Sales team builds, grows and nurtures relationships—from small businesses to global enterprises. That’s why we’re the largest and fastest-growing pure-play provider in our space. RingCentral has become the leading global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. This is an opportunity to lead a massive change in the way teams and organizations collaborate. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please learn more about how we can assist you by visiting our internal resources. If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $121,000 and $173,000 for full-time employees, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more The salary may vary depending on your location, skills, and experience. #J-18808-Ljbffr