Manager, People Function Continuous Improvement

Overview

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers operating from more than 40 locations, working around the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.

It’s not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

Position Summary

We are seeking an experienced Manager, People Function Continuous Improvement to play a strategic role in transforming HR service delivery within a dynamic and fast-paced legal environment. The role is focused on driving efficiencies and innovation in HR processes, optimizing the use of Workday and ServiceNow and other HR systems, and embedding a culture of continuous improvement and digital adoption. Working closely with cross-functional teams within HR including other business services functions such as Technology, Finance, and others.

The role will introduce sustainable improvements that elevate employee experience and support the Firm’s global people strategy.

Our Functional Area

Trusted advisor or career coach, project manager or strategist, recruitment administrator, talent expert or experienced generalist? As part of our global People (Advisory) team, you can expect to utilize and develop your skills across every aspect of human resources and talent management.

Whilst traditional HR tasks are an important component of our work, we also apply this practical knowledge to high-level strategic initiatives that deliver on our employer value proposition to best enable and grow our business. We lead and manage significant projects to attract, retain and engage the best people, and we are recognized for our ability to get the job done.

We’re proud of our high performance work ethic, as well as the central role that we play in fostering an inclusive and collaborative culture. Through extensive contact with partners and business services leaders, we are trusted to offer advice and implement changes that help our teams perform at the highest level and deliver outstanding client service. Working with us will enable you to become a great professional, and develop a uniquely broad range of experience to draw on throughout your career.

Duties and Accountabilities

1. Transformation and Operational Excellence

• Lead the analysis and redesign of key HR processes to enhance efficiency, compliance, and user experience within a global services context. Drive initiatives aligned with the Firm’s strategic priorities, regulatory standards, and operational goals.
• Apply continuous improvement methodologies (Lean, Six Sigma, Agile) to deliver measurable results across talent, onboarding, employee services, mobility, rewards and other HR functions.

Digital Optimization: Workday & ServiceNow and other HR Systems

• Engage with HR leaders to understand business needs, pain points, and opportunities for transformation.
• Lead change management efforts including communication, training, and stakeholder engagement to drive adoption of new tools, processes, and behaviors.
• Foster a culture of innovation and continuous learning across HR teams.

Change Enablement & Stakeholder Engagement

• Maximize the firm’s investment in all HR Systems such as Workday, ServiceNow and other tools by identifying and delivering enhancements that align with evolving business needs.
• Partner with the HRIS Team and wider Technology team to improve integrations and workflow automation across all HR systems.
• Collaborate with HR Aligned Operations, HR Reporting and Analytics and HR Operations Delivery Teams to deliver streamlined and efficient processes that defines the future of HR processes.

Analytics & Insight-Driven Decision Making

• Use data from Workday, ServiceNow, and other sources to identify trends, assess performance, and support decision-making.
• Monitor KPIs and metrics to track success and ensure accountability for continuous improvement efforts

Qualifications

Required Skills:

• 5+ years of progressive experience in HR, HR Operations or Business Process Improvement in a professional services or legal environment.
• At least 3-5 years in a role leading or managing HR Transformation or continuous improvement initiatives.
• Demonstrated experience with Workday, ServiceNow and other HR Systems and Tools in an organization supported by a shared service
• Proven track record of designing and implementing process improvements that deliver measurable impact such as efficiency, compliance and user experience
• Strong collaboration skills with ability to gather input from cross-functional stakeholders, including HR, Legal, Compliance, and IT.
• Ability to work with HR data to drive decisions and track continuous improvement outcomes
• Outstanding stakeholder management, great communication and influencing skills
• Experience working in a global or matrixed organization, with sensitivity to cultural and regional content needs.

Preferred Qualifications:

• Green Belt Six Sigma (or Above), Workday or ServiceNow Certifications
• Project Management Skills
• Experience working in an organization with global footprint
• Experience leading or contributing to digital transformation strategy within HR
• Participation in Workday or ServiceNow enhancement or upgrade projects
• Exposure to employee experience initiatives, especially self-service, automation or service design

Location & Reporting

Makati | Hybrid work set-up (3x per week onsite | EMEA shift primarily but must be flexible to adjust).

This role will report to Senior Manager

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