Store Manager

3 weeks ago

Baguio, Philippines International Toy World, Inc. Full time

Join to apply for the Store Manager role at International Toy World, Inc. Responsibilities Sales Achievement Plan Execute directions and sales strategies to achieve or improve on sales targets. Propose innovative ideas to increase market share. Ensure that store is adequately manned and that personnel shifts are properly scheduled considering sales transaction trends and for fulfillment of non‑sales activities. Customer Engagement Ensure high levels of customer satisfaction through excellent service. Handle customer complaints, with the aim of promoting customer goodwill. Obtain information from customers and sales people on merchandise for feedback to merchandising and management. Store Administration Ensure standard operating procedures and compliance to company policies are strictly implemented. Maintain cleanliness and orderliness in the selling area to create a wholesome and pleasant shopping atmosphere. Maintain attractive merchandise presentation and a fresh appearance to entice customers, ensuring proper placement of signages. Ensure proper maintenance and use of resources, supplies, facilities, and equipment to minimize engineering costs and repairs for customers’ convenience. Ensure strict adherence of counter personnel to set counter policies, systems, and procedures. Merchandise and Stock Management Coordinate closely with Merchandising and Consignors office to ensure full stock of fast‑selling items and avoid stock‑outs. Enforce standard procedures to ensure that merchandise is correctly tagged and priced. Monitor and control movement of stocks in store, coordinating with Warehouse Supervisor/Manager and Senior Manager on proper scheduling and execution of warehousing activities in alignment with selling requirements and standard procedures. Implement measures to reduce merchandise losses for improved profitability, increasing subordinates’ consciousness of merchandise security requirements. People Management Conduct personnel performance appraisals to assess training needs and build career paths. Coordinate with Store Consignor and Merchandising on performance of Consignors and Demos. Approve requests and authorization on personnel administration matters (leaves, undertime authorization, disciplinary actions, etc.). Motivate staff. Coordinate with HR to hire the right candidates. Qualifications Bachelor’s Degree holder. At least 3 years of related working experience. Willing to be assigned to SM City Baguio. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and General Business Industry: Retail Location: Baguio City, Cordillera Admin Region, Philippines #J-18808-Ljbffr

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