Vice President Payments Operations and Delivery Lead

2 weeks ago

Philippines HSBC Full time

Role Purpose

Role holder is responsible in leading, managing, and transforming payment’s processing and operations functions (including oversight of GSC support team/s) to deliver high-quality, efficient, and risk-compliant services. This role ensures timely and accurate delivery of payments & remittances, drives continuous improvement and automation, and aligns operations with strategic and regulatory objectives.

Principal Accountabilities

Operational Leadership & Delivery

  • Oversee end-to-end payments operations, including domestic, cross-border, remittances, correspondent banking, inward and outward payments.
  • Ensure day-to-day operational activities meet defined service level agreements (SLAs), quality, accuracy, and cost targets.
  • Monitor and report operational performance metrics; track key process performance indicators (e.g., accuracy, TAT, exceptions, error rates).

Transformation

  • Define and drive the transformation roadmap for payment operations, including automation, digitization, and platform modernization.
  • Securing of necessary budget through coordination with relevant regional (ASP) stakeholders to ensure timely implementation of projects
  • Identify process improvement opportunities (lean process design, robotic process automation, straight-through processing) to improve efficiency and customer experience.

Risk and Compliance

  • Maintain a strong control environment, ensuring compliance to regulations and internal policies
  • Manage operational risks, including identifying and mitigating control failures, ensuring audit findings are addressed, overseeing business continuity, disaster recovery plans.
  • Conduct management checks and audits to ensure

Leadership and Teamwork

  • Foster a culture of teamwork and develop succession planning
  • Continuously recognize good performance and assist staff to achieve improvement plans where necessary
Knowledge & Experience / Qualifications
  • Degree holder
  • Can work and deliver under pressure with minimal supervision required
  • Excellent written and oral communication skills
  • Knowledgeable of using project management tools and techniques in improving processes
  • Overall average interpersonal skills; can work, influence with business and stakeholders
  • Driven, results-oriented, and has good analytical thinking

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines

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