Application Support Engineer with Appian experience

2 weeks ago

Taguig, Philippines Yondu, Inc. Full time
Application Support Engineer with Appian experience

Yondu, Inc. Taguig, National Capital Region, Philippines

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Application Support Engineer with Appian experience

Yondu, Inc. Taguig, National Capital Region, Philippines

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  • Provide product and service production support ensuring effective end-to-end functionalities under the supervision of the Application Support Manager.
  • Create and monitor product and service performance metrics.
  • Perform analysis on service or product functionalities and recommend improvements.
  • Consult with the development team, level 3 support, internal clients, and external clients to improve product or service performance.
  • Maintain and update technical architectures, configurations, system credentials, processes, and procedures.
  • Investigate and resolve incident and problem tickets.
  • Establish the root causes of incidents and escalating serious concerns to service management.
  • Create and maintain run guides, MOPs (Method of Procedure), and training programs for every enhancement or revision to the product or service.
  • Code migration and deployments across environments to ensure continued and synchronized functionality.
  • Provide support during implementation and change activities.
  • Review and assess change request activities.
  • Lead the implementation of patches, parameter changes, fixes, and maintenance activities.
  • Review and assess service transition documents and activities.
  • Provide product and service production support ensuring effective end-to-end functionalities under the supervision of the Application Support Manager.
  • Create and monitor product and service performance metrics.
  • Perform analysis on service or product functionalities and recommend improvements.
  • Consult with the development team, level 3 support, internal clients, and external clients to improve product or service performance.
  • Maintain and update technical architectures, configurations, system credentials, processes, and procedures.
  • Investigate and resolve incident and problem tickets.
  • Establish the root causes of incidents and escalating serious concerns to service management.
  • Create and maintain run guides, MOPs (Method of Procedure), and training programs for every enhancement or revision to the product or service.
  • Code migration and deployments across environments to ensure continued and synchronized functionality.
  • Provide support during implementation and change activities.
  • Review and assess change request activities.
  • Lead the implementation of patches, parameter changes, fixes, and maintenance activities.
  • Review and assess service transition documents and activities.
Minimum Qualifications
  • At least 2-5 years of experience in technical support.
  • Working knowledge of SQL databases, data transformation, network configurations, operating systems, and infrastructure (cloud and on-premises).
  • Working knowledge of front-end and back-end programming languages, such as Java, .NET, ReactJS, JavaScript, Kotlin, Swift, Flutter.
  • Advanced proficiency in determining the causes of application errors and repairing them.
  • Demonstrable experience as an application support engineer in a related field.
  • Ability to keep up with innovation in application design.
  • Exceptional ability to provide front-end support to internal departments and web-based clients.
  • Exceptional communication skills.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology

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