Sales Promodiser- Robinson Pulilan

1 week ago

Bulacan Philippines Buscojobs Full time

Overview

Explore customer service job opportunities in the Philippines across various industries. Roles require strong communication, problem-solving, and a patient demeanor. Responsibilities typically include handling inquiries, resolving issues, and maintaining customer satisfaction. Training programs are often provided by employers.

Responsibilities

  • Answer inquiries via phone, email, and chat; resolve issues; provide product/service information.
  • Process orders, manage records, and ensure customer satisfaction across channels.
  • Collaborate with cross-functional teams to ensure seamless customer experiences and continuous process improvement.
  • Maintain documentation and CRM data; escalate issues when necessary.
  • Support returns, recalls, or billing adjustments as required.

Qualifications

  • High school graduate or higher; some roles require a bachelor’s degree or relevant certification.
  • Experience in customer service or contact centers is preferred; strong communication and interpersonal skills are essential.
  • Ability to multitask, work independently, and use customer service software and CRM tools.
  • Adaptability to fast-paced environments and a commitment to delivering high-quality service.
  • Strong problem-solving, listening, and relationship-building abilities.

Typical Role Variations

  • Customer Service Representative / Call Center Agent – handle inquiries, provide product information, and resolve complaints.
  • Technical Support / Banking Customer Care – may require industry knowledge and data security awareness.
  • Customer Supply Chain Lead / Order Management roles – involve collaboration across supply chain, logistics, and customer-facing functions; require stronger analytical and cross-functional skills.

Salary ranges and benefits vary by employer, location, and role. Examples seen include ranges from PHP 15,000 to PHP 30,000 per month, and higher in specialized roles or with international employers. Benefits often include health insurance and performance-based bonuses.

EEO note

Genpact and other employers may indicate equal opportunity employment statements and advise applicants that the company does not charge fees to process applications.

What to expect in the market

  • Multiple postings with varying requirements and regions; some postings indicate regional restrictions.
  • Remote, hybrid, and on-site options exist across different districts and cities in the Philippines.
  • Large multinational companies (e.g., Teleperformance, Concentrix, Accenture) frequently post customer service roles in the Philippines.

Examples of recent postings (illustrative only, not exhaustive):

  • Customer Service / Helpdesk roles in Manila region; responsibilities include customer inquiries, order processing, and technical support.
  • Remote customer service and technical support positions offering permanent work-from-home setups with defined schedules.
  • Supply chain and customer care roles requiring knowledge of ERP, CRM, or SCM software; roles may involve data analysis and cross-functional collaboration.

Note: Some postings indicate region-based application restrictions.

How to apply

Prepare a resume highlighting customer service experience, communication skills, and any relevant software proficiency (CRM, ERP, or SCM tools). Follow the application instructions provided in each posting and ensure eligibility for the region.

Eligibility and inclusivity

Employers commonly emphasize equal opportunity employment and the importance of a respectful, inclusive workplace culture.

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