Fraud Analyst/Specialist

2 weeks ago

Taguig, Philippines Stark Asia Solutions Inc. Full time

As a Customer Service Representative / Phone Banking Specialist , you will serve as the front line of support for customers of a financial institution. Depending on the department, you will handle a variety of concerns including fraud resolution, collections, or retail and card-related banking inquiries, ensuring an exceptional and secure customer experience. Fraud Support: Handle inbound/outbound calls related to suspicious or unauthorized account activity Assist customers with account verification, transaction disputes, and security measures Educate customers on fraud prevention and best practices for account protection Document findings and escalate complex fraud cases as necessary Collections Support: Contact customers regarding overdue payments or delinquent accounts Provide solutions such as payment plans, account resolutions, or alternative payment methods Ensure all interactions comply with company policies and regulatory guidelines Maintain accurate records of all communications and follow-ups Must be willing to work onsite in a 100% phone-based environment Must be comfortable working in a fast-paced, customer-facing role Technical Skills: Proficient in using basic computer functions (mouse, keyboard, internet navigation, and Windows-based applications) Communication: Good to excellent English communication skills Strong listening, problem-solving, and conflict resolution abilities Customer service-oriented, empathetic, and detail-focused Willing to work on shifting schedules , including weekends and holidays Compensation and Benefits: 15% Night Differential (applies to shifts between 10:30 PM and 6:00 AM) HMO Coverage upon joining the company, plus 3 free dependents Life Insurance starting Day 1 Retirement Plan available after 5 years of continuous employment Annual Performance-Based Salary Increase Internal Career Growth & Promotion Opportunities #J-18808-Ljbffr

  • Fraud Analyst

    2 weeks ago

    Taguig, Philippines Stark Asia Solutions Inc. Full time

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