
Fraud Analyst/Specialist
4 days ago
As a Customer Service Representative / Phone Banking Specialist , you will serve as the front line of support for customers of a financial institution. Depending on the department, you will handle a variety of concerns including fraud resolution, collections, or retail and card-related banking inquiries, ensuring an exceptional and secure customer experience.
Fraud Support:- Handle inbound/outbound calls related to suspicious or unauthorized account activity
- Assist customers with account verification, transaction disputes, and security measures
- Educate customers on fraud prevention and best practices for account protection
- Document findings and escalate complex fraud cases as necessary
- Contact customers regarding overdue payments or delinquent accounts
- Provide solutions such as payment plans, account resolutions, or alternative payment methods
- Ensure all interactions comply with company policies and regulatory guidelines
- Maintain accurate records of all communications and follow-ups
- Must be willing to work onsite in a 100% phone-based environment
- Must be comfortable working in a fast-paced, customer-facing role
Technical Skills:
- Proficient in using basic computer functions (mouse, keyboard, internet navigation, and Windows-based applications)
Communication:
- Good to excellent English communication skills
- Strong listening, problem-solving, and conflict resolution abilities
- Customer service-oriented, empathetic, and detail-focused
- Willing to work on shifting schedules , including weekends and holidays
Compensation and Benefits:
- 15% Night Differential (applies to shifts between 10:30 PM and 6:00 AM)
- HMO Coverage upon joining the company, plus 3 free dependents
- Life Insurance starting Day 1
- Retirement Plan available after 5 years of continuous employment
- Annual Performance-Based Salary Increase
- Internal Career Growth & Promotion Opportunities
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Fraud Analyst
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Fraud Analyst
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeWork Set-up: 3 days onsite, 2 days work from home/week Responsibilities: Monitoring and investigating fraud alerts and customer reports to detect any signs of suspicious activity or behavior that may indicate potential fraud.Analyzing transaction data and patterns to identify potential fraud trends and patterns.Investigating incidents of suspected fraud,...
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Fraud Analyst
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