
Fraud Analyst/Specialist
4 weeks ago
As a Customer Service Representative / Phone Banking Specialist , you will serve as the front line of support for customers of a financial institution. Depending on the department, you will handle a variety of concerns including fraud resolution, collections, or retail and card-related banking inquiries, ensuring an exceptional and secure customer experience.
Fraud Support:- Handle inbound/outbound calls related to suspicious or unauthorized account activity
- Assist customers with account verification, transaction disputes, and security measures
- Educate customers on fraud prevention and best practices for account protection
- Document findings and escalate complex fraud cases as necessary
- Contact customers regarding overdue payments or delinquent accounts
- Provide solutions such as payment plans, account resolutions, or alternative payment methods
- Ensure all interactions comply with company policies and regulatory guidelines
- Maintain accurate records of all communications and follow-ups
- Must be willing to work onsite in a 100% phone-based environment
- Must be comfortable working in a fast-paced, customer-facing role
Technical Skills:
- Proficient in using basic computer functions (mouse, keyboard, internet navigation, and Windows-based applications)
Communication:
- Good to excellent English communication skills
- Strong listening, problem-solving, and conflict resolution abilities
- Customer service-oriented, empathetic, and detail-focused
- Willing to work on shifting schedules , including weekends and holidays
Compensation and Benefits:
- 15% Night Differential (applies to shifts between 10:30 PM and 6:00 AM)
- HMO Coverage upon joining the company, plus 3 free dependents
- Life Insurance starting Day 1
- Retirement Plan available after 5 years of continuous employment
- Annual Performance-Based Salary Increase
- Internal Career Growth & Promotion Opportunities
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Fraud Analyst
4 weeks ago
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Fraud Prevention Analyst
3 weeks ago
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Fraud Operation Analyst
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Fraud Risk Analyst
4 weeks ago
Taguig, Philippines Globe Telecom Full timeOverview We are looking for a proactive and detail-oriented Fraud Risk Analyst to join our Fraud Risk & Assurance team at Globe Telecom. The ideal candidate has some background in fraud monitoring, investigations, or analytics; however, we are also open to fresh graduates with strong analytical skills, high integrity, and a passion for learning. You will...
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Fraud Analyst
4 weeks ago
Taguig, Philippines Stark Asia Solutions Inc. Full timeWe’re Hiring: Fraud Analyst – Financial Account Are you detail-oriented and passionate about protecting financial data? Join a global in-house company where your analytical skills can make a real impact in identifying and preventing fraud. Be part of a high-performing team in a top-tier work environment! Job Responsibilities Investigate and...
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Mandarin Fraud Analyst
2 weeks ago
Taguig, Philippines JPMorganChase Full timeDo you enjoy speaking with clients while using your detective skills to research complex situations? Join our team to ensure our clients receive the best fraud protection and remediation services in the industry. You will help to manage challenging situations by offering fraud detection, prevention, remediation and recovery solutions, and helping manage...
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Fraud Forensics Expert
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Taguig, Philippines Globe Telecom Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description We are seeking a proactive and detail-oriented Fraud Analyst to join our Fraud Risk & Revenue Assurance team. The successful candidate will...
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Compliance Specialist
1 week ago
Taguig, Philippines Sun Life Financial Full timeCompliance Specialist - Market Conduct and Fraud page is loaded## Compliance Specialist - Market Conduct and Fraudlocations: Taguig City, National Capital Region (Manila)time type: Full timeposted on: Posted Todayjob requisition id: JR You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged...
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Team Leader, Fraud Prevention Unit
3 weeks ago
Taguig, Philippines RCBC Full timeJob Summary The Fraud Prevention Unit Head is responsible for managing a 24/7 team of analysts, providing expert advice and guidance on matters relating to fraud prevention, as well as monitoring and mitigating fraud risks. The Team Leader is a central point of contact for internal and external stakeholders and is crucial in driving the unit's efficiency and...
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Compliance Specialist
1 week ago
Taguig, Philippines Sun Life Full timeOverview You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every...