2022 Customer Success Engineer
3 weeks ago
About Pru Life UK Prudentialplc provides life and health insurance and asset management, with a focus on Asia and Africa. They help people get the most out of life, by making healthcare affordable and accessible and by promoting financial inclusion. They protect people’s wealth, help them grow their assets, and empower them to save for their goals. The business has more than 18 million life customers in Asia and Africa. Prudential has been providing trusted financial security for 95 years and is listed on stock exchanges in London, Hong Kong, Singapore, and New York. Your role The Customer Success Engineer contributes to smooth customer experiences by ensuring the high availability and reliability of various platforms/touchpoints used by our customers. You will also address customer issues as required by a given business scenario. Resolve incidents and issues as they arise. Ensures that raised production tickets are closed within SLA. Reviews and assesses Service Requests raised by Business and ensures development is within the committed schedule. Acts as an alternate Scrum Master whenever the need arises. Assists the Scrum Master and Product Owner in managing the Tribe. Acts as a pseudo–Product Owner. Training, development & rotations Always focused on action, a Prudential employee is the change he or she wants to see. Whatever the challenge, they see an opportunity, own the issue, learn from it, and keep going. Prudential employees are encouraged to move internationally for skills transfer and career development. Compensation & benefits The PRU+YOU Benefits & Wellbeing provides a wide variety of benefits and well-being offerings from health & wellness, mental healthcare, and financial well-being to work-life blend to support their people to connect, grow and succeed at work and in life. This includes their region-wide Employee Assistance Programme and PRUshareplus plan which enables their employees to become shareholders. Career progression You are curious about Pru Life for a reason. Whether you are excited with their strategy, inspired by their purpose or love connecting with innovative, like-minded colleagues, they need much more of all of them By being with them, you get to future-proof them and be a part of this change to help their people connect, grow and succeed. Today, their industry is going through rapid change. It is embracing technology. It is becoming more agile. It is putting customers at the centre. Change is a prerequisite. What is different is how they will do things. They want to help as many people as possible to get the most out of life. This is the chance to bring your skills, imagination, and ambition to a place genuinely trying to break the mould of the convention. Work-life balance Their teams are innovative, hands-on, and collaborative. The power to share and collaborate requires respect, integrity, and teamwork. Their company is rooted in a rich heritage but to look to the future, they need new energy and perspectives. Company culture As an organization, they are as strong as they are united. Imagine the potential when all of them show up as the best versions of themselves - and collectively, backed by the institution that is Prudential, to make their mark in the world. They will deliver their purpose by creating a culture in which diversity is celebrated and inclusion assured, for their colleagues, customers, and partners. How to apply To apply for this position, simply click the “Apply” button on this page. Source/s prulifeuk.com.ph glassdoor.com #J-18808-Ljbffr
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