ITSM Engineer

6 days ago

Cebu City, Philippines KMC Solutions, Inc. Full time

Job Description

Make your next big career move by applying as KMC Solutions’ next ENGINEER ITSM (SERVICENOW)

The Engineer ITSM will be responsible for the development, implementation, and maintenance of ServiceNow applications and solutions. This role requires a proactive individual with strong technical skills and the ability to work collaboratively with cross-functional teams.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
Responsibilities
  • Design, develop, and implement ServiceNow applications and modules to meet business requirements.
  • Integrate ServiceNow with other IT systems and applications using REST/SOAP APIs.
  • Manage and maintain the ServiceNow Configuration Management Database (CMDB).
  • Create and maintain custom workflows, business rules, client scripts, and UI policies.
  • Provide technical support and training to end-users and stakeholders.
  • Monitor system performance and troubleshoot issues to ensure optimal functionality.
  • Maintain comprehensive documentation of configurations, customizations, and processes.
  • Maintain close interactions with global Information Technology team members
  • Adhere to architecture standards
  • Provide training opportunities to build the skills of IT employees and ensure their ongoing ability to provide effective global support
  • Seek opportunities to utilize technology to improve operations, increase productivity, ensure accuracy and reduce costs
  • Represents the Global IT internally and to external customers and peers
  • Identify and act on opportunities to improve service quality.
  • High focus on customer service and user satisfaction
  • In charge of administrative processes and travel management
  • Creation of documentation, user guides and presentations
  • Implementation and compliance with the Quality Management requirements
  • Implementation and fulfillment of the safety manual’s requirements
  • Implementation and fulfillment of the personnel handbook’s requirements
  • Implementation and fulfillment of the regulatory requirements
Qualifications
  • Extensive knowledge of the ServiceNow platform
  • Advanced problem-solving ability
  • Familiarity with UI, SQL, HTML and CSS
  • Knowledge of XML and structural programming concepts
  • ServiceNow certification
  • Bachelor's degree with IT background or minimum of 5+ years
  • Fluent in written and spoken English; further languages preferred
  • Advanced service and project management skills
  • Advanced knowledge of state-of-the-art IT services and practical experience in designing and implementing
  • Team player (must be able to work in a virtual and distributed team)
  • Ability to work with people from diverse cultural backgrounds
  • Customer-friendly, oriented and pro-active
  • Communicative and cooperative
  • Trustworthy, reliable, flexible and resilient
  • Motivated, goal oriented, persistent and a skilled negotiator
  • Ability to travel both domestically and internationally
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately:

  • withholds your ID
  • requires you to provide a guarantee or collects property
#J-18808-Ljbffr

  • IT Operations Specialist

    7 days ago

    Cebu City, Philippines VISEO Full time

    Where Tech Meets Talent I Bridging the Gap Between Smart Code and Smarter Tech Hires I Specialized in Tech Hiring I Connecting Top Talent with… IT Service Management (ITSM) & Governance Oversee release management processes to ensure changes are deployed smoothly and in a controlled manner Implement and enforce change management governance, which includes...

  • Security Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines Socium - Teams Done Differently Full time $104,000 - $130,878 per year

    We are seeking a skilled and motivated Security Engineer to join our Enterprise Security and Access team, focusing on the implementation and operational support of SailPoint IdentityNow. This role involves designing, configuring, and maintaining identity governance workflows, ensuring secure and compliant access across the organization.Key...

  • Network Engineer

    3 weeks ago

    Cebu City, Central Visayas, Philippines Lexmark Full time

    Join to apply for the Network Engineer | Hybrid role at LexmarkLexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at...

  • ServiceNow Manager

    5 days ago

    Makati City, National Capital Region, Philippines HRTX Full time ₱1,500,000 - ₱3,000,000 per year

    Role Responsibilities:Oversee the end-to-end design and implementation of ServiceNow solutions Development of ITSM & custom modules in ServiceNow Platform following best development practices Lead a high-performance team of 1520 developers, architects, and consultants Strong hands-on ServiceNow implementation or development experience with minimum 3...

  • Managed Services Engineer

    2 weeks ago

    Cavite City, Calabarzon, Philippines CommandLink, LLC Full time

    OverviewCommand|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In...

  • Network Security Engineer

    3 weeks ago

    Cebu City, Central Visayas, Philippines Lexmark Full time

    OverviewJoin to apply for the Network Security Engineer | Hybrid role at LexmarkLexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting...

  • Network Security Engineer

    3 weeks ago

    Cebu City, Central Visayas, Philippines Lexmark Full time

    Overview Join to apply for the Network Security Engineer | Hybrid role at Lexmark Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just...

  • Network Engineer | Hybrid

    7 days ago

    Cebu City, Philippines Lexmark Full time

    Join to apply for the Network Engineer | Hybrid role at Lexmark Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or...

  • Network Operations Engineer

    3 days ago

    Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • Cloud Engineer Director

    4 days ago

    Cebu City, Philippines Arch Global Services (Philippines) Inc. Full time

    Hybrid - Cebu 1-3 Yrs Exp Bachelor Full-time Share Job Description Company Description AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound...