Supply Planning Lead

Direct message the job poster from Innodata Knowledge Services, Inc.

The Supply Planning Lead will spearhead the Supply Planning team responsible for workforce allocation and capacity management across multiple programs/accounts. This role ensures the right number of resources are assigned at the right time to meet operational demands, factoring in planned and unplanned absenteeism, productivity trends, and forecasted requirements.

As both a strategic planner and people leader , the manager balances hands-on workforce management expertise with the coaching, development, and performance management of Supply Planning Specialists/Analysts.

Workforce and Capacity Planning

• Lead tracking and support of the allocation of work, auditing and administration of supply and physical capacity across complex operations.
• Monitor capacity utilization, identify gaps, and recommend adjustments to meet Service Level Agreements (SLAs).
• Partner with Operations to understand staffing requirements and ensure optimal full-time equivalent (FTE) coverage.
• Track and record allocation of programs across footprint ensuring end-to-end system coordination.
• Provide timely responses to supply inquiries and proactively create opportunities for capacity creation.

Strategic Planning and Process Improvement

• Develop short-term and long-term supply planning strategies aligned with business growth and operational efficiency.
• Analyze trends in absenteeism and create mitigation strategies.
• Maintain processes to promote responsible utilization of our footprint.
• Lead the implementation of data-driven strategies balancing the priorities and timelines of multiple business units.
• Build and maintain tools to enable allocation of projected demand, supply and other factors influencing utilization of capacity and physical footprint and requirements and provide feedback, support, and suggestions to clients on optimization opportunities.

People Management

• Lead, coach, and develop Supply Planning Specialists/Analysts to deliver accurate, timely workforce plans.
• Set performance goals, provide feedback, and conduct reviews.
• Build a collaborative, high-performance team culture.

Stakeholder Engagement and Reporting

• Coordinate with client to plan potential new buildouts.
• Act as the primary contact for capacity and resource allocation discussions with account/program leaders.
• Prepare and present workforce planning reports and recommendations to senior leadership.
• Proactively escalate risks to capacity plans and propose corrective actions.

Qualifications:

• Bachelor’s degree in Operations Management, Business Administration, or related field (Master’s Degree preferred).
• 8+ years of experience in operations, preferably in technology industry
• 5+ years of people management experience, including managing leaders, and a strong desire to develop team members
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members
• Adaptable and energized by a fast-paced environment

DEIB STATEMENT

At Innodata, Diversity, Equity, Inclusion, and Belonging (DEIB) are at the heart of who we are. With over 35 years of expertise, Innodata fosters an inclusive workplace that celebrates the rich diversity of backgrounds, experiences, and perspectives our employees bring. This diversity fuels our innovation in AI and data engineering, supporting our mission as a global leader in the industry.

We encourage individuals from all walks of life to apply, particularly those who may feel they don’t meet every qualification or hesitate due to their identity. Our inclusive programs, such as comprehensive learning initiatives, Employee Resource Groups (ERGs), and flexible work arrangements, create a sense of belonging for every team member, whether they work remotely or on-site.

By embedding these values in everything we do, Innodata is committed to delivering innovation while building a workplace where everyone feels empowered to succeed and valued.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Project Management, Administrative, and Public Relations
• Industries Technology, Information and Internet

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