Customer Support Manager

3 weeks ago

Pasig, Philippines Buscojobs Full time

Customer Support Manager Ftm0003 – Cainta

Makati, National Capital Region
SetSchedule

Posted today

Job Description

SetSchedule is the software punch behind the Nation’s most successful Realtors and Professionals. Our future is bright We have grown tremendously in the last couple of years and we can’t wait for you to join our company and be a part of that growth. Whether it’s being ranked 184th on the America’s Best Startup by Forbes, Inc, or Best Company for Diversity and Culture by Comparably, this is just the start

We are looking for someone passionate about making and maintaining the customers happy at all times. The Customer Success Consultant will be responsible for making sure that realtors; our customers, are happy with our product and services 24/7. We want to give them the 100% customer satisfaction they deserve and retain them within the SetSchedule family.

Job Highlights

  • Full time remote-based position
  • Competitive Salary ($7/hr)
  • Career development opportunities available
  • Be a part of one of US’ fastest growing real-estate tech companies

Job Summary

In this role, you will be responsible for managing User Experience Team

Responsibilities
  • Supervise the work of UET to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints and give detailed information regarding products and services provided by SetSchedule
  • Provide superior User Experience to members
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Prepare and issue work schedules, deadlines, and duty assignments for the team
  • Any other duties and responsibilities that may be assigned to you within your category of employment
Skills & Other Requirements
  • At least 5 years experience as Tech support Team Lead, Supervisor, Manager or equivalent experience.
  • Excellent verbal and written communication skills with negotiation and conflict resolution
  • Proficiency in using various software and remote work collaboration tools such as Google Docs, Sheets, Meets, Slack, Nextiva, Time Doctor, etc.

The minimum workstation requirements for you to be eligible and move forward with orientation and training are as follows;

  1. UYOD - PC or laptop for work
  2. PC or Laptop specs should be at least i3 processor and 8G RAM.
  3. Headset/Microphone with noise cancellation feature
  4. At least 25Mpbs wired internet connection

Who we are?

What our product does ( how we are different )

Move Fast. Make it Happen. Mold History.

Benefits
  • Additional leave
  • Company events
  • Health insurance
  • Paid training
  • Work from home

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Makati City: Rel yably commute or planning to relocate before starting work (required)
Customer Service Representative

Posted today

Job Description

Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.

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