Room Division Manager

2 weeks ago

Batangas City, Philippines Digital Smarthands Inc. Full time

Job Description 1. Operations Management Oversee day-to-day operations of Front Office, Housekeeping, and related guest service areas. Ensure rooms are cleaned, inspected, and ready for guest arrivals according to resort standards. Supervise front desk operations including reservations, check-in/check-out, billing, and guest inquiries. Coordinate with Maintenance to resolve room defects promptly. Monitor resort occupancy, room allocations, and overbooking strategies. 2. Guest Service & Experience Maintain high levels of guest satisfaction through efficient service and attention to detail. Handle guest complaints and feedback professionally and promptly. Work closely with other departments (F&B, Recreation, Maintenance) to deliver seamless guest experiences. Ensure VIP guests, groups, and special requests are handled with care and precision. Lead, train, and motivate Front Office and Housekeeping teams. Conduct regular briefings and training sessions to enhance service standards. Prepare staff schedules, manage attendance, and maintain productivity levels. Conduct performance evaluations and provide feedback and coaching. Assist in preparing departmental budgets and control costs (labor, linen, cleaning supplies, amenities). Analyze revenue and occupancy reports to identify trends and opportunities. Maintain accurate records related to occupancy, guest feedback, maintenance requests, and inventories. Support the implementation of revenue management and upselling strategies. 5. Standards & Compliance Ensure all rooms, public areas, and back-of-house spaces meet cleanliness and safety standards. Enforce compliance with resort policies, SOPs, and health & safety regulations. Regularly inspect guest rooms and public areas for quality assurance. Qualifications & Skills: Bachelor’s degree or diploma in Hotel/Resort Management or related field. 4+ years of experience in hospitality operations, with at least 2 years in a supervisory or managerial role. Strong leadership, communication, and organizational skills. Sound knowledge of Front Office and Housekeeping operations. Proficiency in property management systems (PMS) and MS Office Suite. Excellent problem-solving and guest relations abilities. English Language Customer Service Services Customer Relationship Management Communication Skills Interpersonal Skills Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, forces you to invest or raise funds, collects illicit benefits, or other illegal situations. Tips Some of our features may not work properly on your device. #J-18808-Ljbffr

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