Release Managers

Emerson

Posted today

Job Description

Duty 1: Project Support and Management

• Project Initiation – Leads scope reviews; drives the conversation, provides overview of the team including processes, capabilities and purpose; understands or uncovers the real need for the project; uses technical and business knowledge to have an initial understanding of the value, impact and complexity of the project; leads the gathering, analyzing and clarifying customer requirements; works with technical teams to gauge complexity of the request
• Project Planning – Creates an overall plan for the project (ex: quad charts, project charter); leads the planning of marketing projects with straightforward business rules, high quantity low complexity; plans resource requirements to meet the budget provided by the project sponsor (man hours and materials such as hardware/software); leads planning sessions to create process maps, user journey maps, mock-ups; facilitates prioritization of business-critical requirements; breaks down objectives into phases, milestones or deliverables and cascades them to the team; decides how to handle scope changes by analyzing importance and impact, communicates the decision to stakeholders and negotiates if needed; recommends and negotiates solutions and development timelines to stakeholders and obtains buy-in; analyzes risk and mitigates project circumstances based on impact assessment; leads project milestone and gate reviews
• Project Execution – Facilitates approval of standards and design guidelines and implements them with the team; tracks costs incurred in completing projects and reports changes on forecasted costs and project returns through cost-tracking mechanisms; translates, enhances and consolidates information for decision making by top management; secures commitment on critical deliverables from stakeholders such as marketing and training to align with project launch plans; creates, recommends and seeks approval for marketing tools/projects with technical and design teams; facilitates project review meetings with the Project Team; evaluates and proposes a roadmap of requirements/phased approach; escalates issues and provides recommendations to address them

Duty 2: Internal Operations Management

• Ensures the Service Level Agreements are on target
• Leads goal-setting reviews to ensure challenging and stretched goals for the team to support the overall business
• Accounts for on-time and proper recruitment to fill job vacancies to maintain service levels and business continuity
• Submits period reports on metrics/KPIs/Dashboards to determine performance against the team SLAs
• Performs staffing projection, complements work volume growth and forecast; makes necessary proposals to the business unit
• Monitors schedules of employees to ensure proper shift coverage
• Plans, assigns and directs work to employees in cooperation with the manager to manage workload and projects
• Analyzes, explains and addresses variances between current and target performance
• Implements policies on filing, documenting and approving time and attendance administration
• Identifies and documents changes in roles, responsibilities, accountabilities and workload to determine volume headcount ratio and work scope

Duty 3: Staff Management and Development

• Evaluates individual performance and conducts performance discussions to keep everyone on track
• Performs regular coaching to enhance staff performance and participation in decision making
• Adheres to regularization, performance appraisal, quarterly performance appraisal, rewards and recognition and other people-related policies
• Determines employee capabilities and improvement areas
• Identifies training and development needs of employees to support team goals and objectives
• Completes individual development plans and implements agreed training/development activities
• Plans, organizes, and coordinates team activities to enhance team camaraderie and employee engagement
• Monitors adherence to ethics and code of conduct and implements disciplinary action in compliance with due process

Duty 4: Internal Communication

• Understands and seeks critical information and data needed by the team
• Communicates policies, programs and decisions that affect employees
• Uses effective communication tools (flow charts, process flows, diagrams) to explain products, processes, business and team performance
• Conducts team meetings to address issues, escalations and process improvements
• Maintains clear and timely internal communications to ensure alignment

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