Team Leader

3 days ago

Quezon City, Philippines TaskUs Full time

TaskUs Quezon City, National Capital Region, Philippines

Join or sign in to find your next job

Join to apply for the Team Leader (Financial) role at TaskUs

TaskUs Quezon City, National Capital Region, Philippines

2 weeks ago Be among the first 25 applicants

Join to apply for the Team Leader (Financial) role at TaskUs

Job Description

So what does a Team Leader really do? Imagine yourself going to work with one thing on your mind: to provide the best customer experience for your clients through your team. At the same time, as you look at your tasks for the day, you must drive the performance of your Teammates for them to continuously hit their goals. You must coach and manage them and act as a bridge between your Teammates and the other departments.

  • Manage day-to-day planning and operations of your team;
  • Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
  • Organize and handle the team and make sure everyone adheres to their schedules;
  • Train and help in the development of your team by conducting team huddles and coaching sessions;
  • Evaluate the strengths and weaknesses of your Teammates;
  • Offer solutions for your team's growth and development;
  • Create reports of your team's performance and document feedback from your client;
  • Manage issues that might arise, including HR-related ones;
  • Think of solutions creatively; and
  • Act as the liaison between the management and your team.
Job Description
So what does a Team Leader really do? Imagine yourself going to work with one thing on your mind: to provide the best customer experience for your clients through your team. At the same time, as you look at your tasks for the day, you must drive the performance of your Teammates for them to continuously hit their goals. You must coach and manage them and act as a bridge between your Teammates and the other departments.
As a Team Leader, You Will
  • Manage day-to-day planning and operations of your team;
  • Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
  • Organize and handle the team and make sure everyone adheres to their schedules;
  • Train and help in the development of your team by conducting team huddles and coaching sessions;
  • Evaluate the strengths and weaknesses of your Teammates;
  • Offer solutions for your team's growth and development;
  • Create reports of your team's performance and document feedback from your client;
  • Manage issues that might arise, including HR-related ones;
  • Think of solutions creatively; and
  • Act as the liaison between the management and your team.
So, do you have what it takes to be a Team Leader?
Requirements
  • At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;
  • Excellent verbal and written communication skills;
  • Above-average technical know-how;
  • Previous experience working in phone, email, and live chat customer support roles;
  • Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and
  • Flexibility and willingness to work on different shifts.
Join TaskUs, Business Intelligence's 2022 "Best Place to Work," and experience a workplace that truly commits to being #PeopleFirst These Ridiculously Good perks and benefits* are available for you
  • Scholarship program for your children
  • HMO benefits for you and up to 2 dependents after 2 weeks of employment
  • Wellness programs
  • Retirement savings program with company matching
On-site Perks
  • World-class, Ridiculously Refreshing workspaces
  • Gym and recreational areas
  • Unlimited coffee
  • Free healthy lunch
  • Daycare for your kids while you're on shift
  • Happy Hours, Time Outs, and other on-site events to enjoy
  • Terms & Conditions apply
At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.
About Us
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India.
For more information, visit TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
Req Id: R_2401_1215
Posted At: Thu Jan :00:00 GMT+0000 (Coordinated Universal Time)Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Finance and Sales
  • Industries Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at TaskUs by 2x

Get notified about new Finance Team Lead jobs in Quezon City, National Capital Region, Philippines .

Finance Team Lead - Accounts Payable (Start Immediately)

National Capital Region, Philippines 2 weeks ago

National Capital Region, Philippines 2 weeks ago

Finance Team Lead - Accounts Receivable & Income Audit (Start Immediately)

National Capital Region, Philippines 2 weeks ago

Mandaluyong, National Capital Region, Philippines 3 weeks ago

Manila, National Capital Region, Philippines 3 months ago

Pasig, National Capital Region, Philippines 1 week ago

Quezon City, National Capital Region, Philippines 1 week ago

Pasig, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 11 hours ago

Quezon City, National Capital Region, Philippines 1 day ago

Taguig, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 1 month ago

Mandaluyong, National Capital Region, Philippines 2 weeks ago

Makati, National Capital Region, Philippines 1 day ago

Pasig, National Capital Region, Philippines 1 week ago

Quezon City, National Capital Region, Philippines 1 week ago

Mandaluyong, National Capital Region, Philippines 4 weeks ago

Accountant/Finance Controller / Finance Manager

Pasig, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 9 hours ago

Manila, National Capital Region, Philippines 6 days ago

National Capital Region, Philippines 2 weeks ago

Taguig, National Capital Region, Philippines 3 weeks ago

Marikina, National Capital Region, Philippines 1 week ago

Pasig, National Capital Region, Philippines 2 months ago

Manila, National Capital Region, Philippines 4 days ago

Makati, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 6 days ago

Pasay, National Capital Region, Philippines 9 hours ago

Manila, National Capital Region, Philippines 2 months ago

Quezon City, National Capital Region, Philippines 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Team Leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines GUS Education PH Full time

    OverviewThe Digital Assessment Systems Team Leader will lead and manage the Digital Assessment Systems team in Hyderabad and Manila, ensuring the smooth operation in accordance with the University's policies, procedures, and regulations. The post holder will be a key leader of the digital assessment systems function for operational excellence and high...

  • Team Leader

    23 hours ago

    Quezon City, Philippines GUS Education Philippines Full time

    Overview The Digital Assessment Systems Team Leader will lead and manage Digital Assessment Systems team in Hyderabad and Manila ensuring the smooth operation in accordance with the University's policies, procedures, and regulations. The post holder will be a key leader of the manage Digital Assessment Systems function for operational excellence and high...

  • Team Leader

    2 hours ago

    Quezon City, National Capital Region, Philippines Fredley Group of Companies Full time ₱40,000 - ₱60,000 per year

    We are a food and restaurant service established in 2014 by one of the youngest entrepreneurs in the Philippines, Avin Ong. We are a Philippine-based master franchise of more than 205 restaurants and cafes nationwide. These brands include Macao Imperial Tea, New York Fries and Dips, Nabe Japanese Izakaya and Hotpot, Mitasu Yakiniku, Liang Crispy Roll, and...

  • Team Leader

    1 week ago

    Makati City, National Capital Region, Philippines Extend Your Team Full time ₱90,000 - ₱110,000 per year

    Company Mission:Our mission is to reduce the cost of capital across the world.About the Company:We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta,...

  • Team Leader

    7 days ago

    Quezon City, National Capital Region, Philippines SMA PH NewCo, Inc. Full time ₱43,959 per year

    Qualifications5 years or more experience as an Team Leader Manager is a PLUSExcellent English communication and multitasking skillsPreferably with a background in Customer ServiceAppointment setting experience is a plusWilling to work graveyard and can start training immediatelyHas an existing home office setup with a conducive work environmentComputer or...

  • Roving Agent Team Leader

    6 days ago

    Baguio City, Cordillera, Philippines Wishcraft Creative Affairs Team, Inc Full time ₱150,000 - ₱250,000 per year

    HIRING : TEAM LEADER FOR NORTH LUZONQualifications:- / f3male-Not more than 4o y0-Flexible, confident and energetic-Accurate and operates with a high level of integrity-Ability to work well under pressure while working independently or as a team player-Can deal with all sorts of people-Can engage and carry a conversation and drive customer service-Physically...

  • Branch Team Leader

    3 days ago

    Quezon City, Philippines Avanteph Staffing and Consultancy Inc. Full time

    Overview We are looking for a Branch Team Leader with fast-food experience who is ready to take on a leadership role in a fast-paced environment. The ideal candidate should be a hands-on leader , setting an example through action. Responsibilities Lead and manage branch operations efficiently Ensure high-quality customer service and satisfaction Motivate...

  • Team Leader

    3 days ago

    Quezon City, Philippines Afni, Inc. Full time

    Overview Team Leader - Insurance at Afni, Inc. located in Quezon City, National Capital Region, Philippines. Position Purpose: The Team Leader is responsible for managing a team of agents to ensure successful delivery of project goals. This role involves overseeing daily operations, coaching team members, monitoring performance metrics, and ensuring...

  • Team Leader

    3 weeks ago

    Quezon City, National Capital Region, Philippines Greater Giving, Inc. Full time

    Summary of This RoleThe Team Leader – Settlement Accounting is a key leadership role responsible for overseeing a team of accountants, ensuring the integrity, accuracy, and timeliness of financial reporting in a high-volume, complex financial environment. This role will act as a subject matter expert, analyzing complex reconciliation items, regulatory...

  • Warehouse Team Leader

    4 days ago

    Quezon City, National Capital Region, Philippines POWERACE CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    About the role As the Warehouse Team Leader, you will be responsible for leading a team of warehouse associates to ensure the seamless flow of inventory, timely order fulfillment, and adherence to all safety and quality standards. This full-time role is an excellent opportunity for an experienced team leader to make a significant impact within a fast-paced,...