Customer Support Specialist, Otter

3 weeks ago

Makati, Philippines Otter Full time

Overview

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you’ll do
  • Respond to and resolve support tickets from customers in a timely and professional manner through our ticketing system.
  • Troubleshoot technical issues - Zendesk - Tier 2 escalations
  • Collaborate with cross-functional teams to identify and escalate high-priority issues to ensure timely resolution and customer satisfaction.
  • For more complex issues, proactively engage with customers to identify potential issues and provide timely, effective solutions, leveraging our knowledge base and best practices.
  • Training customers on tools, acting as a key interface with customers via phone, chat, sms and email support in a professional and efficient manner
  • Serve as the link of communication between key customers and internal teams as well as work with our Product and Engineering teams to escalate issues about bugs, and feature requests
What we’re looking for
  • 1-3 years of professional experience in a similar, customer-supporting role
  • Proven track record of providing support for complex issues, products, and processes
  • Experience working with support tools like Zendesk, JIRA, Salesforce, Slack etc.
  • Ability to thrive in chaos: handle high-pressure situations, take responsibility for actions, respond well to constructive feedback, and an ability to focus on the task at hand
  • Communication: emotionally intelligent, strive to always be helpful, empathetic with customers
What else you need to know

This role is based in our Makati office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

#LI-Onsite

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone

Country

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

#J-18808-Ljbffr

  • Customer Onboarding Support Specialist, Otter

    3 weeks ago

    Makati, Philippines Otter Full time

    Otter Makati, National Capital Region, Philippines Who We Are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help...

  • Customer Onboarding Support Specialist,

    5 days ago

    Makati City, National Capital Region, Philippines Otter Full time ₱1,200,000 - ₱3,600,000 per year

    Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants...

  • Customer Onboarding Support Specialist,

    5 days ago

    Makati City, National Capital Region, Philippines Otter Full time ₱1,200,000 - ₱2,400,000 per year

    Who We AreIn the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants...

  • Customer Support Specialist,

    6 days ago

    Makati City, National Capital Region, Philippines Otter Full time ₱1,200,000 - ₱2,400,000 per year

    Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants...

  • Customer Support Specialist,

    6 days ago

    Makati City, National Capital Region, Philippines Otter Full time ₱900,000 - ₱1,200,000 per year

    Who We AreIn the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants...

  • Global Support Workforce Management

    7 days ago

    Makati, Philippines Otter Full time

    Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants...

  • Global Support Workforce Management

    2 weeks ago

    Makati City, National Capital Region, Philippines Otter Full time ₱1,200,000 - ₱2,400,000 per year

    Who We AreIn the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants...

  • Customer Support Specialist

    5 days ago

    Makati City, National Capital Region, Philippines Brixio Full time ₱30,000 - ₱60,000 per year

    Job Title: Customer Support SpecialistLocation: Makati, OfficeWork Setup: Initially Work From Home opportunity and On-site and Hybrid after few months.Job Type: Full-TimeSalary: NegotiableJob Description:Are you a dedicated and detail-oriented professional with a passion for customer service? We are looking for a Customer Support Specialist to remotely join...

  • Healthcare Customer Support Specialist

    3 weeks ago

    Makati, Philippines Metacom Full time

    Overview Join to apply for the Healthcare Customer Support Specialist role at Metacom Careers . Join a team that makes a difference by providing reliable assistance to members with their medical healthcare insurance needs. As a Healthcare Customer Support Specialist, you will handle inquiries, guide customers through their benefits, and deliver quality...

  • Customer Support Specialist

    5 days ago

    Makati City, National Capital Region, Philippines Wattpad Full time ₱60,000 - ₱80,000 per year

    Wattpad is a mobile social app that connects people all over the world with stories that matter to them. It enhances the storytelling experience, and makes it possible for people to be captivated by something they love. We're proudly based in Toronto, but our reach is global. Every month, 67 million people spend over 15 billion minutes on Wattpad to create...