Insurance Coordinator

1 day ago

Muntinlupa, Philippines RCReign International Manpower Agency Full time

  • Inbound BPO set up
  • Receive, review, and process warranty claims from service and parts departments
  • Ensure all warranty submissions are complete, accurate, and submitted on time
  • Coordinate with mechanics/technicians for required diagnostic reports and photos
  • Interpret warranty policies of different car brands or suppliers and ensure compliance
  • Communicate with manufacturers or suppliers regarding claim status or disputes
  • Monitor warranty claim progress and follow up on approvals, rejections, or payments
  • Maintain organized records of all warranty documents , parts, and labor details
  • Reconcile warranty parts returns and submit them within deadlines
  • Provide customer assistance related to warranty terms, coverage, and status updates
  • Can work onsite
  • At least 6 months experience in BPO set up
  • At least 6 months to 1 year experience with the same Line of Business
  • Bachelor’s degree in Business Administration, Automotive Technology, or related field
  • At least 1–2 years of experience in automotive warranty processing or service coordination
  • Familiarity with warranty claim systems and manufacturer protocols
  • Good understanding of vehicle systems , parts, and technical terminology
  • Strong administrative, documentation, and organizational skills
  • High attention to detail and accuracy in record-keeping
  • Excellent communication and interpersonal skills
  • Proficient in MS Excel, Word, and dealership management software (if applicable)
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