BRIDGETOWNE SITE | NO VERSANT | NON VOICE

3 weeks ago

Pasig, Philippines CPI Management Services Full time

About the role We are seeking a dedicated customer service professional to join our growing team at CPI Management Services' Bridgetowne site in Ugong, Pasig City. In this full-time role, you will be responsible for providing exceptional customer support through non-voice channels, ensuring our clients receive prompt and effective assistance. What you'll be doing Respond to customer inquiries and requests via email, chat, and other digital platforms in a timely and professional manner Troubleshoot and resolve customer issues, providing effective solutions while maintaining a positive and empathetic attitude Maintain accurate and comprehensive records of customer interactions and resolutions Collaborate with cross-functional teams to ensure seamless customer experiences Identify opportunities for process improvements and contribute to the enhancement of our customer service operations What we're looking for Previous experience in a customer service or call centre role, preferably in a non-voice environment Strong written communication skills and the ability to effectively convey information to customers Excellent problem-solving and critical thinking skills to quickly identify and resolve customer issues Proficiency in using various digital tools and platforms for customer support Ability to work well in a team and adapt to a fast-paced, dynamic work environment Commitment to providing exceptional customer service and a genuine desire to help others What we offer Competitive salary and benefits package Opportunities for career growth and professional development Supportive and collaborative work environment Comprehensive training and onboarding program Employee wellness initiatives and work-life balance programs About us CPI Management Services' is a leading provider of customer service solutions, with a strong focus on delivering exceptional experiences for our clients and their customers. Guided by our core values of integrity, innovation, and excellence, we are committed to creating a workplace where our employees can thrive and contribute to the success of the organisation. Apply now and join our dynamic team at CPI Management Services' #J-18808-Ljbffr

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