Manager, SB

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At Dialpad, AI isn't just a feature; it's how our teams do their best work every day. We put powerful AI tools in every employee's hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we've built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic .

Your role

As a VSB Sales Manager, you'll be responsible for overseeing outreach efforts to potential clients and leading a team of VSB Sales Specialists. Working closely with the Marketing and Sales teams, you'll drive lead generation and engagement strategies to effectively meet client needs. Your role involves crafting personalized pitches, leveraging market insights, and collaborating with cross-functional teams to ensure alignment with company objectives.

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad The global Sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise teams, all teeming with unbridled passion and grit. Our reps help businesses solve complex communications problems felt by everyone around the world.

As a VSB Sales Manager (1-19 Employee Segment) at Dialpad, you will lead a team focused on driving growth and expanding our client base in the very small business segment. Your role will be pivotal in guiding the team to engage with potential customers, understand their unique needs, and deliver solutions that showcase the transformative power of our products and services.

Working closely with cross-functional teams including Sales, Marketing, Product Development, and Management, you will ensure that our sales strategies align with the company’s growth objectives. You will coach and mentor your team to achieve both short- and long-term goals, and you will identify and recruit top talent to build a high-performing team. By leveraging market insights and data-driven strategies, you will foster strong relationships with clients, ensuring successful outcomes and business growth for Dialpad.

This position reports directly to the Sales Leader in the Philippines and has the opportunity to be based in our Manila, PHL Office (offering flexibility for remote work with occasional team-building activities in various locations)

What You'll Do

• Lead and oversee the initial contact and lead qualification process, ensuring a steady flow of high-quality leads for the team.
• Develop and implement tailored outreach strategies that effectively communicate the value proposition to various market segments.
• Collaborate closely with the Marketing and Sales teams to align messaging and campaign strategies, ensuring consistency and maximizing impact.
• Conduct in-depth research on industry trends and client needs, providing guidance to the team to enhance outreach effectiveness.
• Provide mentorship and guidance to VSB Sales Specialists, fostering their professional growth and optimizing team performance.
• Regularly prepare and deliver comprehensive reports to the Philippine Sales Leader, updating on team activities, progress, and performance metrics, ensuring alignment with organizational goals and strategies.

Skills You'll Bring

• Strong leadership abilities with a proven track record of guiding and motivating teams to achieve targets and objectives, including at least 2 years of managerial experience in managing Sales A