Sales Staff

7 hours ago

Davao del Sur Philippines CORPORATE APPAREL Full time

Overview

A sales staff is responsible for assisting customers in retail environments by promoting and selling products, providing exceptional customer service, and contributing to the overall success of the sales team. The primary duties of a sales lady include:

Customer Assistance
  • Greet and assist customers as they enter the store, ensuring a welcoming atmosphere.
  • Help customers find products that meet their needs, preferences, or requirements.
  • Provide information about product features, benefits, prices, and promotions.
Sales and Upselling
  • Actively engage with customers to encourage purchases and meet sales targets.
  • Suggest complementary products or upsell items to increase sales.
  • Process transactions efficiently, including handling cash, credit/debit cards, and providing receipts.
Product Knowledge
  • Maintain a good understanding of the products or services offered in the store.
  • Stay informed about new products, promotions, and discounts to share with customers.
  • Ensure products are accurately labeled, priced, and displayed.
Customer Service
  • Address customer inquiries, resolve complaints, and ensure satisfaction.
  • Handle returns, exchanges, or warranty claims according to store policies.
  • Maintain a professional and friendly demeanor with customers at all times.
Educational Background
  • A high school diploma or equivalent is typically required (higher education may be preferred in certain industries).
  • No specific certifications are typically required, although specialized knowledge or training may be helpful in fields like cosmetics or electronics.
Skills
  • Excellent communication and interpersonal skills to engage with customers and colleagues.
  • Strong sales skills with the ability to persuade and upsell.
  • Basic math skills for handling transactions and making change.
  • Good organizational skills to maintain a tidy, well-stocked sales floor.
Experience
  • Previous experience in retail or customer service is often preferred but not always required.
  • Experience in sales or a similar field (such as promotions, marketing, or hospitality) can be a plus.
Personality Traits
  • Friendly, approachable, and professional demeanor.
  • Patience and ability to handle difficult customers calmly.
  • Strong work ethic with a focus on achieving sales targets and goals.
  • Dependability and punctuality.
Other
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Physical stamina to stand for long periods and perform tasks such as stocking or arranging products.
  • Ability to work in a fast-paced retail environment and handle multiple tasks simultaneously.
  • A good sense of style or product knowledge, depending on the type of store (e.g., fashion, beauty, electronics).
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