Shared Delivery Analyst

5 days ago

Taguig, Philippines WTW Full time

Overview

WTW Taguig, National Capital Region, Philippines. Join to apply for the Shared Delivery Analyst role at WTW .

Responsibilities
  • Perform with guidance from other team members, routine and recurring plan administration tasks for clients’ defined benefit plans (e.g., benefit calculations, annual data updates, assist with preparation of benefit statements).
  • Work cooperatively with other team members (Willis Towers Watson plan administrators, actuaries) to complete tasks and to ensure unified delivery of services.
  • Gain a thorough understanding of the plan design (e.g., benefit formulas, options, eligibility).
  • Follow and update documentation materials as directed to maintain complete accurate work papers and audit trails.
  • Learn and use Excellence tools and concepts to ensure efficient and quality output/service delivery.
  • Perform system testing to ensure new functionality is accurate.
  • Adhere to plan documents and government regulations in administering plans.
  • Actively participate in team meetings and training activities.
  • Be accountable to team members for agreements and commitments.
Qualifications
  • Bachelors or Master’s degree.
  • Solid research and data analytical skills.
  • Work experience that demonstrates strong technical and/or client service skills.
  • Ability to be a self-starter and work independently, but also cooperatively in a close team environment.
  • Excellent oral and written communication skills.
  • Excellent Microsoft Office skills, particularly in Excel.
  • Well organized and detail oriented.
  • At least 2 years related experience.
  • Flexibility and proven ability to diagnose and resolve issues, strong client service orientation.

WTW is an equal opportunity employer.

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