Operations Manager | Local Collections

Operations Manager Local Collections – M...

Posted today

Job Description

The Operations Manager is responsible to support our branches network organization, with the objective to facilitate and promote efficiency of the operations department. Proactively monitors all of the clinic branches and ensures that all the branches are well-organized in daily operations. Directs and motivates the operations team in order to achieve the overall corporate sales objectives. Coach, counsel and discipline the operations team. Plans, monitors, and appraises job results of the staff. Ensures that policies are implemented and followed, and suggests new ones. On the customer service side, he/she is responsible for providing excellent customer service to our patients, handling clinics scheduling organization, regular inquiries and complaints. He/she must have excellent communication, problem-solving, and customer service skills.

Operational Oversight

• Supervise day-to-day clinic operations across all branches to ensure consistent service standards.
• Monitor clinic performance and implement action plans for improvement.
• Ensure clinics comply with regulatory requirements and internal policies.
• Conduct regular site visits and operational audits.

Strategic Planning & Execution

• Collaborate with the management in planning,
• Analyze operational performance data and recommend improvements.
• Assist in expansion planning and implementation (new clinics, renovations, relocations), and business development.

Process Improvement

• Standardize and streamline clinic processes for efficiency and patient satisfaction.
• Lead the implementation of quality assurance and control systems.
• Identify operational bottlenecks and develop solutions.

Staff Management & Development

• Coordinate with HR for workforce planning, hiring, and staff movements.
• Support training programs and performance evaluations in coordination with the HRBP.
• Foster a positive work culture and team collaboration across clinics.

Vendor/Supplier & Asset Management

• Oversee procurement and vendor/Supplier performance to ensure timely supply and service delivery.
• Maintain oversight on clinic assets, equipment, and maintenance needs.

Reporting & Communication

• Generate regular reports on clinic performance, staffing, patient flow, and operational challenges.
• Act as the communication bridge between the head office and clinic branches.
• Participate in leadership meetings and represent the operations team in strategic discussions.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Management, or related field.
• At least 3-5 years of experience in operations management, preferably in healthcare or multi-branch setup.
• Strong leadership, organizational, and problem-solving skills. Knowledge of healthcare/dental clinic operations is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and business operations software/tools.
• Strategic Thinking
• Process-Oriented Mindset
• Analytical & Critical Thinking

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

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