
BPO Team Leader | Insurance Verification Experience
4 weeks ago
Are you an experienced Insurance Verification Specialist with a knack for leadership and process optimization? Join our growing team as a BPO Team Leader and play a key role in ensuring accurate and timely verification of patient insurance details for our US-based healthcare clients. Lead a high-performing team, drive operational excellence, and help streamline the revenue cycle process.
Responsibilities- Lead and mentor a team of Insurance Verification Specialists
- Oversee daily operations and task distribution
- Conduct regular quality audits and performance reviews
- Troubleshoot complex verification issues and provide solutions
- Collaborate with internal departments and external stakeholders
- Generate performance reports and suggest improvements
- HMO on Day 30 with 2 Dependents
- A supportive and dynamic work environment.
- Transportation allowance
- Night shift schedule to align with US business hours.
- Minimum of 3-5 years of progressive experience in US healthcare insurance verification, with at least 1-2 years in a lead or supervisory role.
- In-depth knowledge of various insurance types (e.g., Commercial, Medicare, Medicaid, HMO, PPO), medical terminology, CPT/ICD-10 codes, and healthcare revenue cycle processes.
- Bachelor's degree in Business Administration, Healthcare Management, or a related field preferred.
- Excellent communication, leadership, and analytical skills
- Proficient in Google Suite
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