Client Ops Associate I

4 weeks ago

Taguig, Philippines J.P. Morgan Full time

Overview Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency. Responsibilities Support the end-to-end client onboarding process, ensuring a seamless experience across various products and platforms. Address client inquiries and troubleshoot problems, utilizing your developing skills in strategic planning and anti-fraud awareness. Process transactions accurately and efficiently, adhering to established policies and procedures. Identify opportunities to refer services based on client needs, contributing to the continuous improvement of our service center operations. Collaborate with internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in influence and internal stakeholder management. Required qualifications, capabilities, and skills Proficient in various desktop and internet-based applications. Strong verbal and written communication skills – English and Japanese. Alongside fluent English, Business level Japanese language skills are required as the job holder will frequently interact with Asia Pacific and onshore Japanese clients 2+ years of experience or equivalent expertise in commercial and corporate client service and/or operations. Demonstrated ability to apply strategic planning principles in a client operations context, with a focus on improving service center operations. Proficiency in using automation technologies to optimize service center operations and improve client experience. Ability to build and maintain professional and productive relationships with peers, colleagues, and clients. Proven skills in managing internal stakeholders, with the ability to establish productive working relationships and drive mutually beneficial outcomes. Preferred qualifications, capabilities, and skills Developing ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights. Strong ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to start aligning operations with industry trends. Experience in implementing anti-fraud strategies to detect and prevent fraudulent transactions, contributing to the financial and reputational security of the organization. Knowledge in payments processing. #J-18808-Ljbffr

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