Call Center Representative

1 week ago

Quezon City, Philippines Japanese Help Desk Inc. Full time

Call Center Representative - Alorica Eton Centris Site - Work Onsite

Japanese Help Desk Inc.

On-site - Quezon No Exp Required High/Senior High School Full-time

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Job Description Employee Recognition and Rewards

Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated Benefits Insurance Health & Wellness

Health Insurance, HMO

Professional Development

Job Training

Maternity & Paternity Leave, Sick Leave, Vacation Leave, Volunteer Time Off

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Responsibilities
  • Answer customer inquiries via phone, email, or chat
  • Resolve complaints and provide effective solutions
  • Process orders, payments, and refunds
  • Assist with product and service support
  • Maintain accurate customer records in the system
  • Communicate clearly and follow company guidelines
  • Coordinate with other teams for issue resolution
  • Meet performance and quality metrics
  • Gather and relay customer feedback

Requirements & Benefits of ALORICA PH

  • Competitive Salary Packages + Incentives
  • NO BPO experience needed – Will train you
  • Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome
  • 20% Night Differential
  • Paid Training & Incentives
  • 13th Month Pay
  • Vacation Leave / Personal Time Off – Paid
  • Anniversary Bonus
  • Annual Performance Increase
  • Work Onsite with a professional & supportive team

Call Centre English Language Customer Service Strong Work Ethic Team Player Problem Solving Organizational Skills Technical Skills Interpersonal Skills People Skills

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HR Manager Japanese Help Desk Inc.

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