Customer Care Officer
3 weeks ago
The Customer Care Officer (CCO) assures maximum satisfaction of our internal and external customers by managing their expectations. The CCO plays a crucial role in fostering loyalty and retention among our customer base. The CCO handles the day-to-day operations of the Language Center and performs marketing and administrative functions. Other key responsibilities include supporting digital marketing activities, and sales retention and acquisition functions.
QUALIFICATIONS:
- Upper Intermediate Level of English communication skills
- At least 1 year of experience in customer service in a corporate setting
- Strong working knowledge of Microsoft Office and Google apps
- Positive attitude and high level of motivation
- Willing to work on Saturdays
- Willing to work in Makati
- Available to start immediately
CORE RESPONSIBILITIES:
Customer Acquisition:
- Manages inquiries, marketing support, and sales activities.
- Forms and manages groups, and follows up on leads.
Customer Retention:
- Maintains positive relations, conducts orientations, and encourages re-enrollments.
- Handles lesson scheduling and student consultations.
Operations:
- Manages customer data, provides accounting support, and maintains correspondence.
Marketing and Social Media:
- Develops marketing campaigns, analyzes data, and manages social media strategy and content.
Working schedule:
-8-hour shift (day shift)
-Mondays to Saturdays
Government and Supplementary benefits:
-Government-mandated employee benefits under the Labor Code and social legislation
-13th-month pay
-HMO upon regularization
-Vacation and Sick Leave upon regularization
-Two (2) Saturdays off every month upon regularization
SALARY: To be determined based on credentials and performance during interview and assessments.
Hiring process:
A. Paper screening
B. Over-the-phone validation
C. HR Interview
D. Language Assessments
E. Final Interview
F. Job Offer
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