Customer Care Officer

3 weeks ago


Makati, Philippines Berlitz Language Center Philippines Full time
LEARNINGLITZ, INC., the franchisee of the renowned Berlitz brand in the Philippines, is currently hiring a Customer Care Officer. As a leading language training center, LearningLitz offers a comprehensive selection of language and culture courses for adults, children, teenagers, and businesses.

The Customer Care Officer (CCO) assures maximum satisfaction of our internal and external customers by managing their expectations. The CCO plays a crucial role in fostering loyalty and retention among our customer base. The CCO handles the day-to-day operations of the Language Center and performs marketing and administrative functions. Other key responsibilities include supporting digital marketing activities, and sales retention and acquisition functions.

QUALIFICATIONS:
- Upper Intermediate Level of English communication skills
- At least 1 year of experience in customer service in a corporate setting
- Strong working knowledge of Microsoft Office and Google apps
- Positive attitude and high level of motivation
- Willing to work on Saturdays
- Willing to work in Makati
- Available to start immediately

CORE RESPONSIBILITIES:
Customer Acquisition:
- Manages inquiries, marketing support, and sales activities.
- Forms and manages groups, and follows up on leads.

Customer Retention:
- Maintains positive relations, conducts orientations, and encourages re-enrollments.
- Handles lesson scheduling and student consultations.

Operations:
- Manages customer data, provides accounting support, and maintains correspondence.

Marketing and Social Media:
- Develops marketing campaigns, analyzes data, and manages social media strategy and content.

Working schedule:
-8-hour shift (day shift)
-Mondays to Saturdays

Government and Supplementary benefits:
-Government-mandated employee benefits under the Labor Code and social legislation
-13th-month pay
-HMO upon regularization
-Vacation and Sick Leave upon regularization
-Two (2) Saturdays off every month upon regularization

SALARY: To be determined based on credentials and performance during interview and assessments.

Hiring process:
A. Paper screening
B. Over-the-phone validation
C. HR Interview
D. Language Assessments
E. Final Interview
F. Job Offer

  • Makati, Philippines Drake International Philippines Full time

    Drake’s top client – – a network of multi-specialty medical clinic is hiring a Customer Success Officer to be part of their collaborative team in Makati City. Core functions: The Customer Success Officer is expected to manage customer queries and complaints. He/ She will also be asked to process orders, modifications, and escalate complaints across...


  • Makati, Philippines Drake International Philippines Full time

    Drake’s top client – – a network of multi-specialty medical clinic is hiring a Customer Success Officer to be part of their collaborative team in Makati City. Core functions: The Customer Success Officer is expected to manage customer queries and complaints. He/ She will also be asked to process orders, modifications, and escalate complaints across...


  • Makati, Philippines Drake International Philippines Full time

    Drake’s top client – – a network of multi-specialty medical clinic is hiring a Customer Success Officer to be part of their collaborative team in Makati City. Core functions: The Customer Success Officer is expected to manage customer queries and complaints. He/ She will also be asked to process orders, modifications, and escalate complaints across...

  • Customer Care Analyst

    3 weeks ago


    Makati, Philippines ING Full time

    Employees in this level provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature.  Providing accurate and up-to-date information and resolution to existing / potential clients on a variety of channels, primarily in a written format...

  • Office Staff

    3 weeks ago


    Makati, Philippines SMOOTHMOVES INC. Full time

    Responsibilities• Taking care of incoming calls and correspondence.• Overseeing the filing system.• Making notes when necessary. • Saying hello to customers and guests as required. • Word processing, document upkeep, and paperwork updates. • Assisting with upkeep and organization of shared workspaces. • Carrying out errands and routine office...

  • Office Staff

    3 weeks ago


    Makati, Philippines SMOOTHMOVES INC. Full time

    Responsibilities • Taking care of incoming calls and correspondence. • Overseeing the filing system. • Making notes when necessary. • Saying hello to customers and guests as required. • Word processing, document upkeep, and paperwork updates. • Assisting with upkeep and organization of shared workspaces. • Carrying out errands and routine...

  • Customer Care Staff

    2 weeks ago


    Makati City, Philippines Asia Peopleworks Inc. Full time

    Role Description: Serves as the Sales Staff for Executive Optical branches. They are the front liners and in-charge of assisting customers. Responsibilities and Duties ensure high levels of customer satisfaction through excellent sales service. Assess customers’ needs, provide assistance and information on product features. Welcome customers to the store...

  • Customer Care Staff

    2 weeks ago


    Makati City, Philippines Asia Peopleworks Inc. Full time

    Role Description: Serves as the Sales Staff for Executive Optical branches. They are the front liners and in-charge of assisting customers. Responsibilities and Duties ensure high levels of customer satisfaction through excellent sales service. Assess customers’ needs, provide assistance and information on product features. Welcome customers to the store...


  • Makati City, National Capital Region, Philippines ING Full time

    Employees in this level provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature. Providing accurate and up-to-date information and resolution to existing / potential clients on a variety of channels, primarily in a written format (Chat)....

  • Office Staff

    3 weeks ago


    Makati, Philippines SMOOTHMOVES INC. Full time

    Responsibilities • Taking care of incoming calls and correspondence. • Overseeing the filing system. • Making notes when necessary. • Saying hello to customers and guests as required. • Word processing, document upkeep, and paperwork updates. • Assisting with upkeep and organization of shared workspaces. • Carrying out errands and routine...

  • Customer Care Clerk

    1 week ago


    Makati, Philippines WilServ Multipurpose Cooperative Full time

    Handles calls and assists clients well on their first contactCoordinate with other departments and provide immediate solutions to client's concernsAble to construct and send emails to clients after the call if needed

  • Customer Care Clerk

    2 weeks ago


    Makati, Philippines WilServ Multipurpose Cooperative Full time

    Handles calls and assists clients well on their first contact Coordinate with other departments and provide immediate solutions to client's concerns Able to construct and send emails to clients after the call if needed

  • Customer Care Clerk

    2 weeks ago


    Makati, Philippines WilServ Multipurpose Cooperative Full time

    Handles calls and assists clients well on their first contact Coordinate with other departments and provide immediate solutions to client's concerns Able to construct and send emails to clients after the call if needed


  • Makati, Philippines Booth & Partners Full time

    Job DescriptionAbout the Client:Open Loop Health is a leading healthcare organization committed to providing exceptional services to our patients and communities. We specialize in delivering high-quality care through our network of providers and facilities. Our mission is to revolutionize the healthcare experience by ensuring accessibility, affordability,...


  • Makati City, Philippines A&A Outsourcing Inc. Full time

    Job Description:  Overall responsibility of perfect implementation of all client payroll rules  Stay updated on changing DOLE rules and updating the software accordingly  Runs payroll for clients.  Develop Excel back-ups for calculation.  Automate payroll on the HCMS for all current clients  Handles existing and new client’s data...


  • Makati City, Philippines A&A Outsourcing Inc. Full time

    Job Description:  Overall responsibility of perfect implementation of all client payroll rules  Stay updated on changing DOLE rules and updating the software accordingly  Runs payroll for clients.  Develop Excel back-ups for calculation.  Automate payroll on the HCMS for all current clients  Handles existing and new client’s data...


  • Makati, Philippines NEKSJOB Full time

    Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. ...


  • Makati, Philippines NEKSJOB Full time

    Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. ...


  • Makati, Philippines NEKSJOB Full time

    Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. ...


  • Makati City, Philippines Booth & Partners Full time

    Job DescriptionAbout the Client:Open Loop Health is a leading healthcare organization committed to providing exceptional services to our patients and communities. We specialize in delivering high-quality care through our network of providers and facilities. Our mission is to revolutionize the healthcare experience by ensuring accessibility, affordability,...