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HR Content Manager ServiceNow

4 weeks ago

Philippines Cobden & Carter International Full time

About the job HR Content Manager ServiceNow Job Description Summary: We are hiring on behalf of global law firm serving leading companies. Our client seeks a HR Content Manager ServiceNow to lead and manage the knowledge content within their HR Portal (ServiceNow) . This role plays a key part in improving employee experience by ensuring HR information is easy to find, clear, and up to date supporting efficient self‑service and reducing support cases. You’ll work with global HR teams, IT, and ServiceNow experts to build, maintain, and improve HR content that’s relevant, compliant, and user‑friendly. Responsibilities: Manage the full lifecycle of HR content on ServiceNow from creation to regular updates and archiving. Work with HR experts to ensure content is accurate, compliant, and easy to understand. Design and implement content governance processes, including review schedules and approval flows. Keep the HR portal updated with relevant visuals and announcements (e.g., holidays, banners, news). Analyze content performance and improve content based on data and feedback. Support employees in resolving issues faster by linking common questions to helpful knowledge articles. Help HR teams contribute to the knowledge base through training, templates, and documentation. Maintain clean, consistent content aligned with HR policies, tone, and brand. Collaborate on improving portal usability (layout, search, content navigation, etc.). Qualifications: Bachelors degree in HR, Communications, or related field At least 5 years experience in content/knowledge management, ideally in shared services or a professional services firm Hands‑on experience with ServiceNow HRSD or similar HR knowledge platforms Strong writing and editing skills can simplify complex HR policies into plain English Experience managing structured content processes, including governance and version control Understanding of content tagging, structure, and metadata Strong coordination skills; works well across HR, IT, and Compliance Comfortable working with data to monitor content effectiveness Technical Skills: ServiceNow HRSD content creation, workflows, lifecycle management ServiceNow Knowledge Management templates, approval flows, feedback tools Basic HTML/CSS for formatting MS Word, SharePoint, Adobe Acrobat for content editing Reporting tools like ServiceNow Analytics or Power BI Nice to Have: Background in HR Shared Services or Legal Ops Certification in ServiceNow Knowledge Management or HRSD Experience supporting regional/global teams with tailored content Familiarity with content strategies for case deflection and self‑service adoption Knowledge of global HR compliance and data privacy Work Setup: Shift Schedule: Day shift Work setup: Hybrid setup, 3 days Onsite a week By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment, may it be internal to Cobden & Carter International and/or to its clients. #J-18808-Ljbffr