Product Support Specialist

Product Support Specialist, Overnight Shift The working hours for this role are Monday - Friday, 9am - 6pm PST In this role, you’ll get to: Deliver Exceptional Customer Support Provide timely support via in-app email, web meetings, and screenshares, guiding customers through complex issues with clarity and professionalism. Educate customers on best practices, tips, and features to enhance their overall platform experience. Resolve and Troubleshoot Technical Issues Research, diagnose, and resolve a wide range of customer-reported problems, escalating when needed. Assess issue severity and collaborate with internal teams to prioritize and implement solutions. Collaborate Across Teams Partner with various teams, including but not limited to Product, Engineering, and Customer Success teams, to resolve issues and improve processes. Share actionable feedback with stakeholders to enhance platform functionality and customer satisfaction. Contribute to Continuous Improvement Identify recurring issues, trends, and opportunities for service and product improvements. Who you are and what you’ll need for this position: Education : Bachelor’s degree preferred (not required) or equivalent professional experience. Adaptability : Ability to manage multiple priorities and adapt quickly in a dynamic, fast‑paced environment. Detail Orientation : Strong organizational skills with a focus on accuracy and thoroughness. Technical Acumen : Previous experience providing technical support in a high-volume or fast-moving environment. Problem‑Solving Mindset : Demonstrated ability to troubleshoot complex issues, think strategically, and provide creative solutions. Communication Skills : Exceptional verbal and written communication abilities, with the talent to translate technical/internal terminology into clear, customer‑friendly language. Collaboration : A team player with a professional, approachable, and friendly demeanor who works effectively across departments. Independence & Time Management : Ability to work independently while managing time and tasks efficiently. Customer‑Centric Approach : Patience and empathy when engaging with clients to ensure timely and accurate resolutions. Tools & Systems Knowledge : Experience using ticketing and project management platforms such as Zendesk and Jira . Bonus Skills : Exposure to SaaS platforms or influencer/creator economy tools. Familiarity with major social platforms, including experience authenticating accounts and understanding integrations, is a plus. Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply CreatorIQ is a place where everyone can grow. Who we are: CreatorIQ is the AI-native operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at and follow us on LinkedIn and Instagram. At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. #J-18808-Ljbffr