Technical writer

Overview

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. We started with an idea to create a different breed of Business Processing Outsourcing (BPO) and focus on growth through a culture of motion, readiness to tackle challenges, and consistency in a changing world.

What We Offer: TaskUs prioritizes employees’ well-being with competitive industry salaries and comprehensive benefits. Our People First culture is supported by departments such as Total Rewards, Wellness, HR, and Diversity. We promote an inclusive environment and encourage internal mobility and professional growth. Join our team to experience our dedication to supporting People First.

• Technical Writer — prepare instruction manuals, journal articles, learning content, and other documents to communicate complex technical information clearly. Develop, gather, and disseminate technical information for customers, instructional designers, and process/workflow designers.
• Determine the needs of end users of technical documentation
• Study product samples and talk with product designers and developers
• Work with technical staff to make products easier to use and reduce the need for instructions
• Organize and write supporting documents for products
• Use photographs, drawings, diagrams, animation, and charts to increase users’ understanding
• Select appropriate medium for message or audience (manuals, online videos, etc.)
• Standardize content across platforms and media
• Gather usability feedback from customers, designers, and manufacturers
• Revise documents as new issues arise

Additional duties: You will create operating guidelines, knowledge bases, customer support agent content, and “frequently asked questions” pages to help staff, consumers, and users. You will collaborate with hardware engineers, SMEs, product experts, and Support operations to manage information flow during development and testing. You will synthesize complex information and communicate it to people with diverse professional backgrounds. You will conduct research through observation, library and Internet research, and discussions with technical specialists.

• 5+ years of professional experience as a writer or content manager
• Demonstrated aptitude for quickly learning and understanding new technologies
• Keen technical curiosity with strong research and problem-solving skills
• Ability to break down complex technical subjects and present them clearly
• Clear and concise writing, with the ability to tailor style and vocabulary to the audience
• Strong drive to succeed and hunger for interesting challenges
• Commitment to following and improving team processes and style standards

• Familiarity with web technologies and web-based content creation tools
• Programming skills in any language
• An eye for visuals and graphic design, and familiarity with image editing tools
• Experience with other methods of presenting learning content (video tutorials, live streams, instructor-led training)
• Experience with 3D content in the game industry or related fields
• Bachelor\'s degree in a related field or equivalent work experience

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require payment to proceed with your application. Ensure you communicate with authorized TaskUs recruiters. DEI: TaskUs believes innovation and performance come from people of diverse backgrounds and experiences. We provide equal access to opportunities and can offer reasonable accommodations in the hiring process. EEO: TaskUs is an equal opportunity workplace and an affirmative action employer. We celebrate diversity and strive to create an inclusive environment. We invite you to explore all TaskUs career opportunities at the following URL: