Documentation Engineer

Sinch ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. Sinch ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.

We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.

We are looking for a Senior Documentation Specialist/ Technical Writer. You will be responsible for writing, maintaining, and publishing user-friendly documentation to support our Communications API and Design System. You will play a leading role in launching delightful developer experiences and empowering our teams with better documentation and processes.

• Engaging with developers across multiple domains of expertise to gain a deep understanding of the ClickSend API and supporting products.
• Actively collaborating with the developer community to understand their needs and expectations, ensuring that all documentation is aligned with industry standards and best practices.
• Owning and managing our API documentation, to ensure that it follows a consistent, well-structured format and meets customer expectations.
• Writing user-friendly content that transforms complex, technical information into something accessible, engaging, and delightful.
• Providing code-snippets and on-page technical content for our developer portal.
• Advocating for our technical users and participating in customer-centric research.
• Assessing the state of our current technical content and developing innovative approaches for improvement, in-line with our strategic objectives.
• Aiding in the creation and maintenance of a company-wide design system.
• Collaborating with brand copywriters to ensure that all written content has a consistent and accessible tone-of-voice.
• Making critical decisions and establishing documentation strategies that ensure information is accurate, gathered efficiently, and available promptly.
• Facilitating technical training for internal teams about the API and related topics, ensuring that our teams can better meet customer needs.
• Supporting internal teams with better documentation tools, processes, and strategies.

• Degree in computer science, technical writing, physics, mathematics, or chemistry or equivalent experience.
• Experience in writing, technical documentation, and/or developer outreach for a developer audience or equivalent experience for an API focused company.
• Experience with backend programming as a hobby or professionally
• Experience writing, proofreading, and editing.
• Experience producing and organizing content with a logical flow.
• Experience with authoring tools such as XML, HTML, Markdown, and image editing tools
• Experience programming, using the command-line, trying out user interfaces, and working with prototype hardware in test environments.
• Experience working with GitHub or GitLab, Static site generators such as Gatsby or similar.
• Experience meeting multiple deadlines

• WORK FROM HOME: Our flexible remote work offering allows you to work from home, where you can be the most productive and successful.
• CELEBRATE YOU: By providing a day off for your birthday, we want you to take the time to celebrate the year your have had with your nearest and dearest.
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• STAY HEALTHY: We offer comprehensive market competitive medical insurance. A variety of supplemental plans are also provided to meet your individual needs.
• STAY CONNECTED: Receive a generous monthly home internet allowance.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.