Senior Process Excellence Lead
2 weeks ago
.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.****Position Summary********Key Responsibilities***** Lead and manage a portfolio of process improvement projects from ideation through to completion using DMAIC (Define, Measure, Analyze, Improve, Control) and other continuous improvement methodologies.* Collaborate with department heads and subject matter experts to gather data, analyze root causes, and develop actionable project plans.* Facilitate workshops and Kaizen events to map current state processes, identify waste and inefficiencies, and design future state solutions.* Utilize statistical analysis and process mapping tools (e.g., Minitab, Visio) to analyze complex datasets and provide clear, data-driven recommendations.* Develop and maintain dashboards and KPIs to monitor process performance and track the tangible impact of improvement projects.* Prepare and present regular progress reports and business cases to stakeholders and senior management.* Act as a key resource and mentor for continuous improvement, training team members on Lean and Six Sigma principles (e.g., Green Belt or Yellow Belt level).* Champion a culture of operational excellence by promoting a problem-solving mindset and empowering employees to identify and implement improvements in their own work areas.* Assist in developing and implementing a standardized framework for process excellence across the company.* Document new and updated processes, ensuring they are clear, concise, and effectively communicated to all relevant teams.****Qualifications & Skills********Required:***** ****8-12+ years**** of experience in a dedicated process improvement, operational excellence, or business transformation role.* ****Lean Six Sigma Black Belt certification is mandatory.***** Proven experience successfully leading multiple process improvement projects with measurable results in a complex business environment.* Strong analytical skills with proficiency in data analysis and visualization tools.* Excellent project management, communication, and interpersonal skills, with the ability to engage and influence stakeholders at various levels.****What We Offer***** A competitive salary and performance-based bonus.* A key role with high visibility and the opportunity to make a significant impact on the business.* A collaborative and supportive environment that encourages learning and professional growth.* Opportunities to advance your career.****How We Partner To Protect You:**** TaskUs will neither solicit money from you during your application process nor require any form of
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Senior Process Excellence Lead
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