Customer Service Training Specialist

2 weeks ago

Palawan, Philippines TalentPop App Full time

Overview TalentPop is looking for a Customer Service Training Specialist who will equip our agents and candidates with the skills and confidence to thrive. This senior role focuses on creating engaging learning experiences and delivering impactful training sessions. Responsibilities Conduct one-on-one and group training sessions via Zoom for new team members Train new hires on company policies, guidelines, software, and resources to prepare them for success Facilitate customer service and eCommerce platform training for Gorgias, Zendesk, Re:Amaze, Freshdesk, and Shopify Deliver brand-specific and role-specific training, including Brand Concierge and client-focused sessions Create and develop training materials and assessments using approved tools and formats Design engaging and informative presentations using Trainual, Moodle, Loom, and Canva Participate in New Team Member Onboarding Week sessions and lead discussions following the training outline Evaluate trainee performance and provide actionable feedback for improvement Qualifications 3–5 years of BPO experience in the Customer Service industry 1–2 years of experience as a Customer Service Trainer 1–2 years of Virtual Assistant experience (preferred) Experience with eCommerce platforms and tools such as Gorgias, Shopify, Zendesk, Re:Amaze, and Freshdesk Knowledge and experience in eCommerce operations Familiarity with CRM and project management tools like HubSpot and Monday.com Proficiency in Canva, Trainual, and Loom (preferred but not required) Schedule Full-time, Monday to Friday | US PST Time Zone Why Join TalentPop? At TalentPop, we do more than build teams — we build careers. You will join a community of passionate professionals who value collaboration, continuous growth, and excellence in customer service. We prioritize a people-first culture where your contributions are recognized and your development is supported. Technical Requirements Laptop or desktop with at least an Intel Core i5 or Ryzen 5 processor and 8GB RAM (or equivalent) Stable DSL, Cable, or Fiber internet connection (LAN required) with a minimum of 20 Mbps speed Backup internet connection with at least 5 Mbps speed #J-18808-Ljbffr

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