Application Support Specialist

1 week ago


Rizal, Philippines JoyRide Superapp Full time

We’re looking for enthusiastic and tech-savvy individuals to join our team as Application Support Specialists . This is a great opportunity for recent graduates or entry-level professionals to grow their careers in IT support. Responsibilities: Provide excellent customer support by helping users with our software products and systems. Assist in resolving system issues quickly to avoid disruption in day-to-day operations. Escalate recurring or complex issues to Level 2 support for further investigation. Collaborate with the engineering and support teams to track and manage incidents from start to finish. Help create and update user guides, FAQs, and documentation for common issues. Communicate technical information clearly and simply to non-technical users. Support the team in handling critical incidents and ensuring timely resolution. Perform other IT-related tasks as assigned by your team leader. Requirements: A Bachelor’s degree in Computer Science, Information Technology, or any related field (fresh graduates are welcome to apply). Strong interest in IT support and willingness to learn technical concepts. Good communication skills, both written and verbal. A team player with a proactive attitude and the ability to work independently. Willing to work on shifting schedules, including evenings and weekends if needed. Detail-oriented, logical thinker, and eager to solve problems. Must be willing to work onsite at Marcos Highway, Antipolo City. #J-18808-Ljbffr


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