Support Analyst | Operational Risk Systems

4 weeks ago

Manila, Philippines Macquarie Group Full time

Support Analyst | Operational Risk Systems at Macquarie Group . Join a collaborative and dynamic group where you'll play a key role in supporting the day‑to‑day operations of our cutting‑edge Governance, Risk and Compliance systems. This is your chance to contribute to a critical function, work with innovative tools and grow your expertise in a fast‑paced and supportive environment. Responsibilities Triage, troubleshoot and respond to user queries on Operational Risk‑owned systems in a timely and efficient manner. Perform regular user access management, data management and reporting activities to ensure smooth system operations. Collaborate closely with the product change team to assess the operational impact of system changes and ensure readiness for ongoing support. Assist with system testing, documentation and training for enhancements, maintenance activities and upgrades. Proactively identify and act on opportunities to improve support processes, driving efficiency and enhancing the user experience. Qualifications Experience in a service desk support role, with familiarity in tools such as JIRA, Confluence and SharePoint as well as advanced Excel proficiency. Experience in risk management or Governance, Risk and Compliance systems is an advantage. Strong problem‑solving skills with exceptional attention to detail and a commitment to quality. Effective communicator with the ability to adapt communication style to suit diverse audiences. Self‑starter with a keen interest in understanding user concerns and system functionality. Tenacious, flexible and capable of working both independently and collaboratively in a fast‑paced, results‑driven environment. Benefits 1 wellbeing leave day per year 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers 5 days carers leave of immediate family members on top of annual leave 2 days of paid volunteer leave and donation matching Voluntary parental medical insurance plan for married employees Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription Hybrid and flexible working arrangements, dependent on role Reimbursement for work from home equipment Diversity, Equity and Inclusion We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio‑economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process. Job Details Seniority level: Entry level Employment type: Full‑time Job function: Information Technology #J-18808-Ljbffr

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