Workplace Service Delivery Manager for Greater Asia

Role Title: Workplace Service Delivery Manager (SDM) for Greater Asia Location: Philippines (Manila) PURPOSE OF THE ROLE The scope of the Workplace Service Delivery Manager covers office sites in the relevant remit. This individual will ensure that our Workplace services are Future‑Fit and aligned to the ambition of a great place to work, trailblazing best‑in‑class employee workplace experiences. The role will lead the Workplace & Travel and Fleet Services transformation and be accountable for the day‑to‑day delivery of Workplace & Travel Services in line with established service levels and service line strategy. The services scope of this role includes primarily Facilities Management (both soft and technical services). The role also includes activities across the other Workplace & Travel Services areas (Real Estate, Travel, Fleet Management, Sustainability initiatives and Building projects). WHAT WILL YOUR MAIN RESPONSIBILITIES BE Support and Implementation: Lead the implementation of workplace‑related projects in responsible markets, focusing on the Future of the Office, Return to Office, Re‑imagine of Services, Hybrid Working models, and Digital Workplace. Facilities Management: Deliver the Services transformation program, ensuring employee experience, safety, and wellbeing. Accountable for day‑to‑day site FM service delivery in offices, managing key FM suppliers and third‑party suppliers, and resolving performance and service quality issues. Innovation and Improvement: Drive innovations and improvement projects to enhance cost and service, implement workplace strategies together with workplace centre excellence to drive savings initiatives and programs, and ensure timely and accurate performance reporting of services and financials. Vendor and Stakeholder Management: Manage vendor relationships, evaluate supplier proposals, and conduct supplier performance reviews. Supervise the implementation of various site projects, including office renovations and maintenance works. Own the site business stakeholder relationships and communication. Sustainability and Compliance: Implement programs to reduce environmental impact, ensure adherence to safety and environmental regulations, develop and enforce supporting policies, and monitor/report on relevant metrics. Collaborate with stakeholders to promote sustainability and compliance, manage associated risks, and drive Equity, Diversity & Inclusion initiatives. Finance and Reporting: Deliver profitability by managing P&L responsibility, optimizing resource allocation and ensuring the achievement of financial performance targets. EXPERIENCES & QUALIFICATIONS Extensive experience in Facilities Management or Building Maintenance Services, preferably in a corporate office environment from an MNC or large reputable local organization; this includes delivery and management of KPIs, SLAs, and relevant FM contracts. Essential to have a hands‑on approach and can‑do attitude. Strategic leadership with strong collaboration and communication skills, fluent in English, German and the local language, fostering continuous improvement and innovation to meet client needs. Deliver workplace‑related projects and change management in areas such as site relocation, reconfigurations or other global/local projects under the workplace scope. Financial acumen and working knowledge of financial budgeting and accounting. Strong leadership capabilities fostering a high‑performance culture that aligns with company values and team spirit. Experience in working independently and in agile delivery set‑up. Demonstrates the ability to adapt, stay calm, and maintain focus in stressful situations. Genuine interest in workplace services (be the subject‑matter expert). A passion for delivering the best service to our internal clients. We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership. Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey. #J-18808-Ljbffr