Customer Service Representative
3 weeks ago
They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
-Manage large amounts of incoming phone calls
-Generate sales leads
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Meet personal/customer service team sales targets and call handling quotas
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
-Take the extra mile to engage customers
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Customer Service Representative
4 months ago
Bacolod, Philippines Lexie Staffing and Business Consulting Full timeA Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
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Customer Service Representative
4 months ago
Bacolod, Philippines Lexie Staffing and Business Consulting Full timeA Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
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Customer Service Representative
3 weeks ago
Bacolod City, Philippines Lexie Staffing and Business Consulting Full timeA Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills....
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Customer Service Representative
3 months ago
Bacolod City, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is currently looking for fluent English speakers to join our team as customer service representatives at our Bacolod location. You have the option to start either in June or July 2024. The hiring process takes just one day and will be conducted after the initial call. To be considered for this position, you need to meet the...
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Customer Service Representative
3 months ago
Bacolod City, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is currently looking for fluent English speakers to join our team as customer service representatives at our Bacolod location. You have the option to start either in June or July 2024. The hiring process takes just one day and will be conducted after the initial call. To be considered for this position, you need to meet the...
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Customer Service Representative
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Baguio City, Philippines SourceXpert Business Services Co. Full timeConcentrix Customer Service Representative A Customer Service Representative is responsible for delivering outstanding support to the clients of the biggest and most sought-after brands. Responsibilities: -Answering incoming calls from customers -Sorting out customers’ inquiries or requests -Ensuring that customers’ requests are managed in an...
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