Front Office Staff Head
1 month ago
The Senior Customer Success Lead is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected as a Senior Customer Success Lead that he/she can manage the site and a small team of individuals with one goal which is always to maintain the office facility’s show readiness and give exceptional customer experience.
On top of your salary, here are the exciting benefits you can look forward to:
You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
Making sound decision-making and flexibility to ensure team dynamics and productivity.
Hybrid work setup
Competitive salary and benefits
HMO + free dependent
Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
The main responsibilities of a SENIOR CUSTOMER SUCCESS LEAD include:
FRONT DESK MANAGEMENT:
Providing support at the reception/front desk through:
Answering and dispersing calls and inquiries
Welcoming/receiving applicants, visitors, and clients of the Company
Responding/addressing tenant concerns and walk-in inquiries
Handling daily incoming and outgoing mail
Receiving, distributing, and filing incoming letters, billings, invoices, documents, and/or other communications
Managing the front office daily
Assisting photocopy, printing, and scanning client request
Gate pass/work permit processing
Preparing and accomplishing errand form
Monitoring the cleanliness in the concessionaire area
Any ad hoc duties as required
GENERAL SERVICES / TENANT SERVICES
Lead representative in the workplace
Conference room reservation assistance
Reporting and coordinating any workplace issues and ensures job completion
Providing effective solutions to problems/issues arising
Providing administrative support to members
Providing unmatched customer experience
Building strong relationship with members
Enforcing company policies and procedures, and safety and health regulations and standards
GENERAL ADMIN
Attending ticket request
Ensuring no ticket SLA breach
Monitoring and attending tickets within SLA
Assisting office walk tours with prospective clients and marketing events
Offering and serving refreshments to the Client
Assisting and doing simple troubleshooting IT concerns like wifi connection, borrowing of LAN/ HDMI
Assisting and ensuring accurate Client charges of existing Clients
Coordinating with vendors for any Client request below 20K
Ensuring furniture and fixture asset tags are intact and complete in inventory
Conducting Energy Conservation initiatives
Doing weekly Enercon rounds
Distributing weekly and quarterly treats
Following operational processes and procedures
Enforcing house vision and security policy
Attending and handling site concerns with minimal supervision
Organizing Site lead’s monthly meeting
Ensuring that all permits are posted and updated
Ensuring email blasts and circular memos from the building are cascaded accordingly
Ensuring all trackers are accurate and updated
Ensuring that onsite storage is clean and organized
Ensuring weekly and monthly Reports are submitted on time
Petty Cash Management
Monitoring Site expenses
Management of Utility personnel
Ensuring that the assigned tasks of the utility personnel are performed and/or accomplished
Supplies Management
Purchasing, supplying, and managing office supplies, equipment and machines, pantry, and other utilities
GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT
Ensuring Office Show-readiness, cleanliness, and maintenance
Working on day-to-day issues with facilities and building admin
Conducting weekly facilities walkthroughs to address current and urgent issues
Having the ability to foresee site issues and members’ needs
Coordinating facilities/building issues
Setting quarterly coordination meetings with the Building Admin
Attending punch listing with projects and contractor
LEADERSHIP
Responsible for managing a small team
Keeping the team motivated, and providing guidance to team members
Keeping team focused and on track for the immediate tasks/projects
Monitoring team’s performance
Handling minor or small-scale work assignments/projects
Handling minor, unforeseen issues
Providing immediate resolution
To apply, you must be an expert on the following requirements:
Able to handle small projects
Capable of dealing with local staff and foreign clients
Enthusiastic, Outgoing, responsible, motivated, dedicated
Above Average verbal and written communication skills
Has high attention to detail, a fast learner
Excellent interpersonal skills
Extraordinary multitasking skills
Good time management skills
Can work under minimal to no supervision
Has the ability to lead a small team
Has delegation and motivational skills
Good decision-making skills
Ability to present well to high-level clients – local and foreign
Ability to deliver services with the highest standards
Willing to work on a shifting schedule
Willing to be assigned to other KMC sites
It will also be favorable if you are knowledgeable in:
Business Administration, BS HRM, or any similar courses
At least 4 years of work experience as Front Office Staff or Admin Assistant
Solid Facilities Management background
Knowledge of the PowerBI application is a plus
Proficient in MS Office applications (MS Word, Excel, Powerpoint, Office 365)
The successful candidate must submit the following pre-employment requirements
Scanned copy of valid NBI Clearance
Accomplished Medical or PEME Slip (covered by KMC)
2x2 & Half body picture with white background
Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
Photocopy of 2 valid IDs – front & back (government-issued)
Clear copy of your Birth Certificate (PSA or NSO)
Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more
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