Incident Manager
2 days ago
Metrobank Taguig, National Capital Region, Philippines Job Summary The Incident Manager (IMO) reports to the Head of the ESS-ITG-SMO-OD-IRD. Serves as the point of contact for all incidents of unplanned downtime/disruption of critical systems/applications of the Bank. Collaborates with all the support unit’s representatives on resolving incidents affecting critical systems/applications the soonest possible time. Role Exposure Receives incident reports from internal users of the Bank. Validates classification of incidents as a major incident / disruption. Serves as the point of contact for all major/critical incidents. Manages / Performs the internal notification, executive alerts and escalation activities up to service recovery. Determines scope of disruption with the support teams. Leads the recovery for all major incidents / disruptions. Accountable for the Technical Incident War Room. Ensures that reported incidents are ticketed and tracked. Forwards incident reports to concerned units for resolution/updating. Coordinates with concerned support groups and personnel when major/critical incident occurs. Logs significant updates to the tickets when available. Conducts incident reviews as requested. Creates reports as requested for major incident or disruption. Recommends incidents that may be converted into problems. Other Tasks Drives Initiatives to reduce incidents or optimize recovery. Drives initiatives to reduce escalation and recovery time. Serves are a Resource person in documenting and referencing current and previous incidents. Participates in system/application test activities when requested. Participates in planned and unplanned disaster recovery activities when assigned. Performs other duties as may be assigned from time to time. Other Details Unit: Information Technology Group / Operations Division Office Location: Metropark, Pasay Seniority level Mid-Senior level Employment type Full-time Job function Information Technology, Quality Assurance, and Product Management Industries Banking, Software Development, and IT Services and IT Consulting #J-18808-Ljbffr
-
Incident Manager
3 weeks ago
Taguig, Philippines HCLTech Full timeAbout the Role We are seeking a highly skilled Incident Manager with a strong background in data analytics to oversee and drive efficient incident management processes across the organization. This role requires a proactive leader who can manage high-priority incidents, perform data-driven root cause analyses, and deliver insights to improve operational...
-
Incident Manager
5 days ago
Taguig, National Capital Region, Philippines HCLTech Full time ₱1,200,000 - ₱2,400,000 per yearRole:Incident Manager – Data Analytics FocusWork Set-Up:100% onsite set-up in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout the RoleWe are seeking a highly skilled Incident Manager with a strong background in data analytics to oversee and drive efficient incident management processes across the organization. This role...
-
Incident Manager
8 hours ago
Taguig, Philippines HCLTech Full timeHCLTech Taguig, National Capital Region, Philippines Responsibilities Lead and coordinate the end-to-end incident management process, ensuring timely resolution of critical and major incidents. Serve as the primary point of escalation for high-impact incidents, ensuring communication and alignment across stakeholders. Perform trend analysis and data‑driven...
-
Incident Manager
5 days ago
Taguig, National Capital Region, Philippines Metrobank Full time ₱100,000 - ₱120,000 per yearBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...
-
Incident Manager
1 day ago
Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱1,200,000 - ₱3,600,000 per yearJob Summary:The Incident Manager is responsible for overseeing the lifecycle of IT incidents within the ServiceNow platform, ensuring rapid restoration of services, minimizing business impact, and maintaining high service quality. This role demands strong leadership, coordination, and communication skills to manage high-pressure situations and drive...
-
Taguig, Philippines Metrobank Full timeINCIDENT MANAGER, INCIDENT AND RECOVERY DEPARTMENT Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing...
-
Business Incident Manager
2 weeks ago
Taguig, National Capital Region, Philippines Nasdaq Full time ₱1,200,000 - ₱2,400,000 per yearWhy NasdaqWhen you work at Nasdaq, you are working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and...
-
Incident Response Analyst
4 weeks ago
Taguig, Philippines HR TechX Corp. Full timeOverview Join to apply for the Incident Response Analyst role at HR TechX Corp. To provide detection, containment, and analysis of security events to protect the confidentiality, integrity, and availability of information systems per the firm's business objectives, regulatory requirements, and strategic goals. Responsibilities Provide detection, containment,...
-
Incidents & Escalations Specialist
1 week ago
Taguig, National Capital Region, Philippines Zendesk Full time ₱900,000 - ₱1,200,000 per yearWho we're looking forWe are seeking a dedicated Incident and Escalations Specialist to join our vibrant team in the Philippines. This outstanding opportunity is perfect for an individual passionate about improving customer experience and driving flawless incident resolution processes. You will be a key player in building scalable incident and escalation...
-
Incident Response Analyst
3 days ago
Taguig, National Capital Region, Philippines HCM Nexus Full time ₱1,200,000 - ₱3,600,000 per yearPosition: Incident Response AnalystWork Setup: Hybrid – 8x RTO per monthWork Location: BGC, TaguigSchedule: Rotating shifts (changes every 2 months)APAC: 6:00 AM – 3:00 PMEMEA: 2:00 PM – 11:00 PMWHEM: 10:00 PM – 7:00 AM (next day)Sunday–Thursday or Monday–FridayNote: Must be amenable to render overtime, work on weekends and Philippine holidays...