NOC Engineer | Temp WFH | Night Shift

1 day ago

Muntinlupa, Philippines eClerx Full time

eClerx Muntinlupa City, National Capital Region, Philippines

  • Monitor and troubleshoot network issues, identifying and resolving incidents in a timely and efficient manner
  • Ensure effective incident response and resolution, minimizing service disruptions and impact to customers
  • Proficient in ITIL incident management processes, including incident detection, reporting, and resolution
  • Participate in change management processes to ensure that changes to the network and services are properly planned, tested, and implemented
  • Collaborate with teams to manage service requests, ensuring timely and effective fulfilment of customer requests
  • Monitor and respond to events that may impact network and service availability, taking proactive measures to prevent service disruptions
  • Proactively analyze data from Network Monitoring Tools and determine best course of action to help prevent faults from happening
  • Create or update internal documentation regarding actions taken to sort specific case scenarios so that information can be shared among the team
  • Respect customer SLAs
  • Provide technical support for ILA sites, including site communication, HVAC, commercial power, backup generators, and battery systems
  • Collaborate with teams to identify and implement service improvements, ensuring alignment with business objectives
  • Participate in problem management activities to identify and resolve root causes of incidents
  • Participate in continual service improvement activities to identify and implement improvements to IT services

Requirements:

  • Minimum of 3 years’ experience in a NOC environment supporting enterprise or ISP networks.
  • Good knowledge of routing, switching, and firewalls.
  • Knowledge and experience with optical networks.
  • Knowledge of network protocols and architectures
  • Strong understanding of critical infrastructure, fibre, and OSP
  • Experience with ILA sites and associated systems (site communication, HVAC, commercial power, backup generators, and battery systems)
  • Optical Transport experience, Ciena 6500 preferred.
  • Experience with network monitoring tools, IT service management tools and platforms
  • Experience with Cisco and Fortinet equipment
  • Knowledge of ITIL practices, including ITIL incident management processes, problem management, change management, service request management, event management, and continual service improvement
  • Excellent problem-solving and analytical skills
  • Strong communication and collaboration skills
  • Ability to work unsupervised in a fast-paced environment and prioritize tasks effectively
  • Flexible and adaptable
  • Continuous improvement mindset to identify and recommend areas requiring change, as well as recommendations for solutions.
  • Amenable to work night shift/US hours, weekends, holidays and overtime
  • Amenable to work in Alabang, Muntinlupa City once WIO resumes
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology and Engineering
Industries
  • IT Services and IT Consulting and Outsourcing and Offshoring Consulting

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