
Process Associate
3 weeks ago
Join Genpact to deliver exceptional customer service, support data recovery, and drive operational improvements in a dynamic, innovative environment.
Your RoleHere’s what you will be doing:
- Respond to customer queries and concerns.
- Provide support for data collection to enable account recovery for end-users.
- Maintain a deep understanding of client processes and policies.
- Reproduce customer issues and escalate product bugs.
- Provide excellent customer service.
- Demonstrate innovation and intuition in identifying areas for operational adaptation or improvement.
- Exhibit critical thinking and analysis skills.
- Work effectively both independently and collaboratively.
- Actively use the Internet and online applications.
The company is looking for:
- Graduate in any discipline.
- Freshers are eligible.
- Previous experience in customer service (chat/email/voice) preferred.
- Excellent written English proficiency with a neutral English accent.
- Ability to work on a flexible schedule, including weekend shifts.
Hands-on experience, mentorship, and continuous learning opportunities
Career ProgressionOpportunities to accelerate your career by working on AI, automation, and digital innovation projects
This job may close before the stated closing date. You are encouraged to apply as soon as possible.
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