2025 Delivery Operations GVPAL

2025 Delivery Operations GVPAL page is loaded## 2025 Delivery Operations GVPALlocations: PHL Quezon Cityposted on: Posted Todaytime left to apply: End Date: November 22, 2025 (15 days left to apply)job requisition id: R Job Title:2025 Delivery Operations GVPALJob DescriptionThe Delivery Operations role in a Business Process Outsourcing (BPO) company ensures seamless execution of client services, meeting operational objectives, and delivering high-quality customer experiences. This role involves overseeing daily operations, managing resources, and maintaining performance standards to align with company and client goals.**Key Responsibilities:*** **Operational Management:** + **Oversee end-to-end service delivery processes, ensuring adherence to service level agreements (SLAs), key performance indicators (KPIs), and client expectations.** + **Monitor and manage day-to-day operations, including workflow management, quality assurance, and escalations.*** **Team Leadership & Development:** + **Lead, mentor, and develop teams to ensure optimal performance and continuous growth.** + **Conduct regular performance reviews and provide coaching to improve team productivity and engagement.*** **Client & Stakeholder Management:** + **Act as the primary point of contact for client interactions, fostering strong relationships and ensuring client satisfaction.** + **Collaborate with internal and external stakeholders to address concerns, implement solutions, and drive process improvements.*** **Process Improvement:** + **Identify operational inefficiencies and develop strategies for continuous improvement.** + **Implement best practices and innovative solutions to enhance productivity and service delivery.*** **Reporting & Analysis:** + **Prepare and present operational reports, including performance metrics, trends, and improvement plans.** + **Analyze data to identify patterns and recommend actionable insights for enhanced decision-making.****Qualifications:*** **Proven experience in a BPO or related industry with a focus on operations management.*** **Strong leadership, organizational, and communication skills.*** **Ability to manage multiple priorities and work in a fast-paced, dynamic environment.*** **Proficiency in data analysis, reporting, and operational tools.*** **Experience in client and stakeholder management.****Key Competencies:*** **Customer-centric mindset*** **Analytical and problem-solving skills*** **Effective time management*** **Collaborative approach*** **Process-driven with a focus on continuous improvement**#LI-DNILocation:PHL Quezon City - Tera Tower 16th FloorLanguage Requirements:Time Type:**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.#J-18808-Ljbffr