Assistant Manager
2 weeks ago
Key Responsibilities:
Leadership and Supervision:
Support the Manager in overseeing day-to-day operations.
Supervise and guide a team of staff, providing training, feedback, and performance evaluations.
Step in for the Manager during their absence and ensure the team follows procedures.
Customer Service:
Provide excellent customer service by handling customer inquiries, complaints, and concerns promptly.
Ensure all staff are trained on customer service protocols and deliver a high standard of service.
Inventory and Stock Management:
Assist in inventory control, ordering, and stock organization.
Monitor product levels and ensure that shelves or service areas are stocked and well-presented.
Operational Support:
Help implement operational procedures and policies.
Assist in organizing staff schedules to ensure adequate coverage.
Ensure adherence to health and safety regulations and company policies.
Sales and Marketing:
Help implement sales strategies to achieve departmental or store targets.
Assist with promotional activities and customer engagement to boost sales.
Administrative Tasks:
Maintain records such as attendance, payroll, sales reports, and employee performance.
Assist in budgeting and cost control.
Conflict Resolution:
Address and resolve workplace issues, conflicts, or concerns quickly and professionally.
Mediate conflicts between staff or between staff and customers.
Required Skills and Qualifications:
Proven experience in a supervisory or assistant manager role.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Problem-solving and decision-making skills.
Ability to multitask and stay organized.
Experience in customer service or retail.
Work Experience Requirements
More than 2 years experience as Assistant Manager/Team Leader handling Healthcare campaign.
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