Support Specialist

2 weeks ago

Angeles, Philippines Mesopotamia Trade Ltd Full time

Direct message the job poster from Mesopotamia Trade Ltd

***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT POSSESS SIGNIFICANT EXPERIENCE IN CUSTOMER SERVICE OR TECHNICAL SUPPORT**

About the Company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.

Different brands use Aidey's diverse services which include Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e-commerce, hospitality, and services industries use Aidey's services to streamline their operations for peak efficiency and create flawless experiences for their customers.

About the Position:

We're looking for a motivated, independent, can multitask, and with a strong work ethic Support Specialist. The successful candidate will be part of a shared team that will support a few clients simultaneously by phone, email, and chat.

Responsibilities:

  • Provide customer support by phone, email, and chat in a timely manner.
  • Analyze, triage, and troubleshoot cases that need technical help and ensure that proper troubleshooting steps are done prior to escalation to the right department.
  • Be proactive and take initiative in improving work processes.

Requirements:

  • Excellent English communication skills: verbal, writing, and reading is a MUST
  • A proven experience in customer support roles for at least 2 years is a MUST
  • Able to learn quickly and multi-task as we are supporting a few clients/accounts simultaneously
  • Flexible to work on a shifting schedule night shifts, overtime, and swing shifts as the team is covering 24/7 support
  • Professional work environment: good quality computer, headsets, and stable internet connection.

Nice to have:

  • Experience in supporting point-of-sale systems or property management systems for the hospitality industry
  • Experience in eCommerce accounts - with Shopify/WooCommerce/ShipStation
  • Proven knowledge and experience with leading Help Desk software such as Zendesk, Freshdesk, Zoho, and Intercom

Work Schedule:

This is a full-time position in a work-from-home setup. The team is covering 24/7 support and the length of a shift is 8 hours.

Seniority level: Entry level

Employment type: Full-time

Industries: Outsourcing and Offshoring Consulting

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