Quality Assurance Manager

Quality Assurance Manager – Meycauayan

Mandaluyong, National Capital Region
Liberty Flour Mills, Inc.

Posted today

Job Description

The Quality Control Manager will lead a variety of food safety and quality assurance programs. In this role, you will supervise audits and inspect processes that monitor food handling, storage and service operations to assure compliance with current food safety and quality regulatory requirements. You will lead and review the work of a team of analysts or inspectors that identify and evaluate the quality of raw materials, in-process goods, procedures and operations.

• Lead and maintain quality control systems and product or process verification systems, including sampling procedures and analytical tests to ensure all products produced meet food safety and quality requirements.
• Provide overall leadership, development and talent management for direct reports, including forecasting resource needs, recruiting, hiring, performance management, training and budgeting.
• Review regulatory environment and develop response protocols in preparation for new or amended food safety legislation.
• Investigate food safety processes to ensure compliance and report noncompliance to management and governing bodies, developing and implementing corrective action plans.
• Evaluate vendors or suppliers for compliance with internal standards and external regulations and suggest changes to improve processes or products.
• Other duties as assigned.

You will also spend time completing the same tasks as employees on your team.

Minimum Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Minimum of six years of directly related work experience with managerial experience.
• Licensed Chemist is preferred.
• Other minimum qualifications may apply.

Schedule: 8 hour shift

Ability to commute/relocate: Mandaluyong City: Reliably commute or planning to relocate before starting work (required)

Quality Assurance / Quality Control / Document – Manila

Philippine College of Criminology

Posted today

Job Description

PHILIPPINE COLLEGE OF CRIMINOLOGY is currently looking for Document Controller/QA/QC to handle the intake, management, and storage of our documents. In this role, you will review, process, and file documentation and manage the smooth running of all documentation operations. You are also responsible for monitoring and evaluating internal processes, determining their quality, and engaging with students, gathering feedback, among other duties.

To ensure success as a document controller/QA/QC you should be up to date with document management processes and have a detail‑oriented mindset. You must have an extensive understanding of document management systems and handle document access, intake, and archiving responsibilities.

• Handling intake, scanning, verification, and storing documents.
• Filing and archiving relevant documentation.
• Retrieving files for other employees and customers when needed.
• Designing templates for documents, file types, and document databases.
• Checking and editing documents for accuracy and compliance.
• Controlling the flow of documents in and out of the department.
• Reporting errors or developments regarding document storage.
• Ensuring secure destruction and disposal of sensitive documents.
• Updating and maintaining document management systems and physical records.
• Maintaining the security of confidential documents.
• Assisting employees with accessing documents via the document management system.
• Developing quality control processes and engaging with students to gather feedback.
• Producing statistical reports on quality standards and improving efficiency.

Note: This role requiresLEAN SIX SIGMA CERTIFICATE (preferred).

Salary: Php20,000.00 - Php25,000.00 per month

Benefits: Health insurance, opportunities for promotion, paid training, promotion to permanent employee

Schedule: 8 hour shift, Monday to Friday

Supplemental Pay: 13th month salary

Ability to commute/relocate: Manila: reliably commute or planning to relocate before starting work (required)

Education: Bachelor's (preferred)

Experience: Document management systems: 3 years (preferred)

Language: English (preferred)

License/Certification: Lean Six Sigma Certification (preferred)

Quality Assurance / Quality Control / Document – Manila

Philippine College of Criminology

Posted today

Job Description

PHILIPPINE COLLEGE OF CRIMINOLOGY is currently looking for Document Controller/QA/QC to handle the intake, management, and storage of our documents. In this role, you will review, process, and file documentation and manage the smooth running of all documentation operations. You are also responsible for monitoring and evaluating internal processes, determining their quality, and engaging with students, gathering feedback, among other duties.

To ensure success as a document controller/QA/QC you should be up to date with document management processes and have a detail‑oriented mindset. Must have an extensive understanding of document management system and be able to handle document access intaking and archiving responsibilities.

• Handling intake, scanning, verification, and storing documents.
• Filing and archiving relevant documentation.
• Retrieving files for other employees and customers when needed.
• Designing templates for documents, file types, and document databases.
• Checking and editing documents for accuracy and compliance.
• Controlling the flow of documents in and out of the department.
• Reporting errors or developments regarding document storage.
• Ensuring the secure destruction and disposal of sensitive documents.
• Updating and maintaining document management systems and physical records.
• Maintaining the security of confidential documents.
• Assisting employees with accessing documents via the document management system.
• Developing quality control processes and engaging with students to gather feedback.
• Producing statistical reports on quality standards and improving efficiency.

Requirements: Bachelor’s degree in business administration or related field; 1-2 years’ experience in document management; Lean Six Sigma Certification (preferred).

Salary: Php20,000.00 - Php25,000.00 per month

Benefits: Health insurance, opportunities for promotion, paid training

Schedule: 8 hour shift, Monday to Friday

Supplemental Pay: 13th month salary

Ability to commute/relocate: Manila: reliably commute or planning to relocate before starting work (required)

Quality Assurance Specialist – Makati

Makati, National Capital Region
PHILIPPINE TRANSMARINE CARRIERS, INC.

Posted today

Job Description

JOB SUMMARY: The role of Quality Assurance Specialist will be responsible for streamlining, simplifying, and improving the operation’s end-to-end processes, driving a continuous improvement culture, with systems & tools to drive productivity.

DUTIES & ESSENTIAL JOB FUNCTIONS:

• Define process quality issues, measure current process performance, analyze root cause defects, and develop targeted process improvement opportunities.
• Perform data gathering, root cause analysis, and performance trending to develop process control changes.
• Recommend changes in process/approach and monitor efficacy of updated workflows.
• Keep up-to-date with latest business practices and technologies; oversee implementation of revised processes.

PROFESSIONAL QUALIFICATIONS:

• Bachelor’s degree in Industrial Engineering.
• 3–5 years of experience in quality assurance and process improvement; must be familiar with ISO certification process.
• Strong analytical and client-focused problem-solving experience.

Job Types: Full-time, Permanent

Benefits: Health insurance, life insurance, opportunities for promotion, pay raise, etc. (see listing)

Schedule: 8 hour shift, Day shift, Monday to Friday

Supplemental Pay: 13th month salary, Performance bonus

Ability to commute/relocate: Makati City: reliably commute or planning to relocate before starting work (required)

Quality Assurance Supervisor – Fintech or BPO

Mandaluyong, National Capital Region
ONLINE LOANS PILIPINAS FINANCING, INC.

Posted today

Job Description

Job Highlights: 15 VL & 15 SL upon regularization, pro-rated; HMO with one dependent upon regularization; 7.5 unused VL conversion and 10 unused SL conversion.

Responsibilities include audits and quality checks of Operations and Collections, data gathering and root cause analysis, reporting, coaching, cross-functional projects, process improvement, and flexibility to assist other teams.

SKILLS AND COMPETENCIES: Knowledge of products, technology, competition; data gathering; MS Office proficiency; coaching and calibration; process documentation; process improvement (preferred).

Desirable: Diligence, integrity, flexibility, teamwork, openness to feedback, attention to detail, accountability.

Salary: Php25,000.00 - Php30,000.00 per month

Benefits: Company Christmas gift, work from home

Schedule: 8 hour shift

Supplemental Pay: 13th month salary, performance bonus

COVID-19 considerations: All applicants must be fully vaccinated.

Ability to commute/relocate: Mandaluyong City: reliably commute or planning to relocate before starting work (required)

Quality Assurance Analyst – BPO (Accenture)

Mandaluyong, National Capital Region
Accenture

Posted today

Job Description

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world

Duties and Responsibilities include quality review, tagging dissatisfied customer survey responses, maintaining CSAT process, resolving quality disputes, providing 1:1 feedback and coaching to agents, preparing for quality team meetings, quality reporting, and supporting other WAs as needed. Also includes ensuring process knowledge, measuring agent adherence to policies, improving cross-channel communications, and reporting issues. Escalate potential quality issues to Quality management. Detect and report broken processes and propose improvements.

Qualifications: Open to college graduates or undergraduates with relevant experience; at least 3 years QA experience in BPO; excellent English communication; ability to adapt to workflow changes.

How to apply: See employer posting for details. Perks include competitive salary, bonuses, night differential, health benefits, 13th month, life insurance, stock purchase plan, retirement plan, flexible work arrangements, and career growth opportunities.

Experience: 3 years QA in BPO (preferred)

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